Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


robjg63

3146 posts

Uber Geek


#147194 12-Jun-2014 09:23
Send private message

Hi
I have emailed a support call to skinny - but just in case anyone else has this issue...

I tried accessing the internet on my mobile and get a 'skinny' page that says 'you have used all your credit or allocated calls'.

I know I have used hardly any data/calls.

I am on the $16 combo plan.

The account is in credit.
I have 218minutes and 427mb available according to the skinny balance system - sounds correct to me.

They had a recorded message saying that people on unlimited plans were getting a message about having no credit left. Maybe its not just them.

Anyone else having problems?





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


Create new topic
LivingSkinny
513 posts

Ultimate Geek

Trusted
Skinny

  #1063854 12-Jun-2014 10:17
Send private message

Can you please send me a message with either your incident number or your mobile number and the time this occured, and I'll have a look.

Cheers

Paul


robjg63

3146 posts

Uber Geek


  #1063898 12-Jun-2014 10:58
Send private message

Hi Paul - I have sent you a PM.
This just happened this morning - was fine yesterday.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


 
 
 
 


LivingSkinny
513 posts

Ultimate Geek

Trusted
Skinny

  #1063922 12-Jun-2014 11:20
Send private message

robjg63: Hi Paul - I have sent you a PM.
This just happened this morning - was fine yesterday.



Hi

I can't reply to your message, so here is the response from the engineers...

Please ask him to try the following:

1. Change network mode setting to "WCDMA only".
2. Restart device
3. When successfully attached to Skinny put the network mode setting back to LTE

Seems to be an issue with some Samsung devices on 4G, including the Note II

Cheers

Paul


robjg63

3146 posts

Uber Geek


  #1063933 12-Jun-2014 11:38
Send private message

Thanks for the response Paul
I do indeed have a Note II.
I have done as you have suggested and this has got it working again.

I suppose if it does this repeatedly I will have to keep it on 3G only?

That would be a shame - Got quite excited with 4G.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


LivingSkinny
513 posts

Ultimate Geek

Trusted
Skinny

  #1063934 12-Jun-2014 11:41
Send private message

robjg63: Thanks for the response Paul
I do indeed have a Note II.
I have done as you have suggested and this has got it working again.

I suppose if it does this repeatedly I will have to keep it on 3G only?

That would be a shame - Got quite excited with 4G.


Great - we are still investigating getting it resolved so people don't have to do this work around. 

Keen to hear your experience over the next couple of days.

Cheers

Paul


robjg63

3146 posts

Uber Geek


  #1063953 12-Jun-2014 11:48
Send private message

Will keep you posted - and again - thanks for the response.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


Yabanize
2278 posts

Uber Geek


  #1064296 12-Jun-2014 18:24
Send private message

robjg63: Thanks for the response Paul
I do indeed have a Note II.
I have done as you have suggested and this has got it working again.

I suppose if it does this repeatedly I will have to keep it on 3G only?

That would be a shame - Got quite excited with 4G.


Im sure you can keep 4g on. They were just saying WCDMA as most people only have 3g devices.

 

 

 

Restarting phone usually fixes it

 
 
 
 


robjg63

3146 posts

Uber Geek


  #1064307 12-Jun-2014 18:38
Send private message

Yabanize:
robjg63: Thanks for the response Paul
I do indeed have a Note II.
I have done as you have suggested and this has got it working again.

I suppose if it does this repeatedly I will have to keep it on 3G only?

That would be a shame - Got quite excited with 4G.


Im sure you can keep 4g on. They were just saying WCDMA as most people only have 3g devices.
 
Restarting phone usually fixes it


Nope. Had to do exactly what they outlined.
Had already rebooted the phone and that didnt fix it.
Havent tried setting to 3g (wcdma) then back to 4g (lte) without a reboot though.
Guess I will see if it plays up again....





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


Yabanize
2278 posts

Uber Geek


  #1064406 12-Jun-2014 20:35
Send private message

robjg63:
Yabanize:
robjg63: Thanks for the response Paul
I do indeed have a Note II.
I have done as you have suggested and this has got it working again.

I suppose if it does this repeatedly I will have to keep it on 3G only?

That would be a shame - Got quite excited with 4G.


Im sure you can keep 4g on. They were just saying WCDMA as most people only have 3g devices.
 
Restarting phone usually fixes it


Nope. Had to do exactly what they outlined.
Had already rebooted the phone and that didnt fix it.
Havent tried setting to 3g (wcdma) then back to 4g (lte) without a reboot though.
Guess I will see if it plays up again....



May be a little bug with their 4g... But thanks to you pointing it out they might be able to fix it :)

robjg63

3146 posts

Uber Geek


  #1064672 13-Jun-2014 09:06
Send private message

Just in case this is useful...

Phone was ok on 4G yesterday after performing the instructions above.
Went home and phone switched to wifi for the last 12 hours or so.
Left the house and it showed it had flicked back to 4G but the error returned ie the skinny 'you have used all your credit or allocated calls' page.
Re-did the instructions above and working ok again.

Perhaps the issue is going from wifi after a period of time to 4G.
Might leave the phone on 3G for a while. 





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


xShay
3 posts

Wannabe Geek


  #1065252 13-Jun-2014 22:41
Send private message

Having the same issue here. Followed the instructions above and it seemed to connect to 4G fine. After toggling data a little while later it stopped working and gave the error again.
Kinda hard for me to troubleshoot at this stage as I don't get 4G coverage while I'm at home.

This is on a stock HTC One M7. 



Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.