Websites not working on Telecom connections

Forums › Spark New Zealand › Websites not working on Telecom connections

zCelicaDude

170 posts

Master Geek

Subscriber

#147223 12-Jun-2014 20:24

hey guys,

something strange is happening...

For my customers on a telecom adsl connection they are unable to access the websites http://www.gumbootrally.com or http://www.platinumwheels.co.nz yet I can't fault it anywhere else.. (i.e. 3G or with Voyager/Vodafone/Snap)

Can anyone else confirm if they can access the website if you're on a Telecom Internet connection?

1 | 2

170 posts

Master Geek

Subscriber

#1064405 12-Jun-2014 20:34

ok - Tracert results from 1 affected customer on Telecom ADSL.

1 <1 ms <1 ms <1 ms CISCOX3K [192.168.1.1]
2 * * * Request timed out.
3 * 38 ms 26 ms mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.
6.122]
4 27 ms 27 ms 26 ms ae0-20.akcr11.global-gateway.net.nz [203.96.66.1
1]
5 259 ms 29 ms 27 ms 36.27.69.111.static.snap.net.nz [111.69.27.36]
6 326 ms 234 ms 367 ms ae-1-900.qst.vygr.net [114.23.0.244]
7 34 ms 31 ms 33 ms reth-0-930.ar1.qst.vygr.net [114.23.0.192]
8 27 ms 27 ms 27 ms webslice.cr1.qst.vygr.net [114.23.32.46]
9 * * * Request timed out.

Tracert Results from my Business connection on Voyager VDSL.

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 35 ms 35 ms 34 ms 114.23.249.254
3 44 ms 34 ms 34 ms ae-1-921.cr1.qst.vygr.net [114.23.0.148]
4 41 ms 41 ms 40 ms reth-0-930.ar1.qst.vygr.net [114.23.0.192]
5 54 ms 68 ms 39 ms webslice.cr1.qst.vygr.net [114.23.32.46]
6 36 ms 36 ms 35 ms tasman.webslice.co.nz [103.250.232.10]

Inphinity

2552 posts

Uber Geek

#1064408 12-Jun-2014 20:42

I can load both pages fine from both Telecom Fibre & Telecom 4G.

1 * * * Request timed out.
2 2 ms 1 ms 2 ms mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.66.122]
3 3 ms 2 ms 2 ms ae0-20.akcr11.global-gateway.net.nz [203.96.66.121]
4 12 ms 1 ms 2 ms 36.27.69.111.static.snap.net.nz [111.69.27.36]
5 2 ms 2 ms 1 ms ae-1-900.qst.vygr.net [114.23.0.244]
6 2 ms 7 ms 5 ms reth-0-930.ar1.qst.vygr.net [114.23.0.192]
7 3 ms 5 ms * webslice.cr1.qst.vygr.net [114.23.32.46]
8 8 ms 10 ms 28 ms tasman.webslice.co.nz [103.250.232.10]

Jase2985

9337 posts

Uber Geek

Lifetime subscriber

#1064437 12-Jun-2014 21:11

fine on telecom VDSL

gareth41

640 posts

Ultimate Geek

#1064499 12-Jun-2014 22:06

I can load those websites on Telecom fibre, however i'm having problems loading other websites which work fine over a proxy or on vodafone 3g.

Tracing route to taobao.com [42.120.194.11]
over a maximum of 30 hops:

1     1 ms     1 ms     1 ms 192.168.88.1
2     *        *        *     Request timed out.
3     *        3 ms     5 ms mdr-ip20e-int.msc.global-gateway.net.nz [203.96.
66.22]
4     3 ms     5 ms     5 ms ae0-10.akbr6.global-gateway.net.nz [203.96.66.21
]
5     7 ms     5 ms     3 ms ae2-6.tkbr12.global-gateway.net.nz [122.56.127.1
7]
6   127 ms   127 ms   164 ms xe-0-0-7-3.sjbr3.global-gateway.net.nz [202.50.2
32.18]
7   162 ms   164 ms   131 ms ae3-10.lebr7.global-gateway.net.nz [122.56.127.2
6]
8   166 ms   165 ms   165 ms ae0-10.lebr8.global-gateway.net.nz [202.50.232.4
2]
9   168 ms   169 ms   172 ms china-tel.lebr8.global-gateway.net.nz [203.96.12
0.66]
10   170 ms   167 ms   164 ms 202.97.49.73
11   402 ms   405 ms   404 ms 202.97.58.173
12     *        *        *     Request timed out.
13   413 ms   421 ms   403 ms 202.97.50.229
14     *        *      297 ms 202.97.68.138
15   507 ms   510 ms   510 ms 61.164.13.82
16   442 ms   441 ms   443 ms 122.224.187.49
17   324 ms   334 ms   367 ms 42.120.253.213
18     *        *        *     Request timed out.
19   380 ms   376 ms   373 ms 42.120.194.11

Trace complete.

Tracing route to thepiratebay.se [194.71.107.27]
over a maximum of 30 hops:

1     1 ms     1 ms     1 ms 192.168.88.1
2     *        *        *     Request timed out.
3     4 ms     3 ms     4 ms mdr-ip20e-int.msc.global-gateway.net.nz [203.96.
66.22]
4     5 ms     4 ms     3 ms ae0-10.akbr6.global-gateway.net.nz [203.96.66.21
]
5     4 ms     6 ms     2 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
3]
6     3 ms     5 ms     4 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.
37]
7   129 ms   131 ms   159 ms 203.96.120.142
8   136 ms   136 ms   137 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.2
5]
9   133 ms   132 ms   132 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]

10   161 ms   163 ms   162 ms ae-8.r06.plalca01.us.bb.gin.ntt.net [129.250.203
.41]
11   324 ms   323 ms   324 ms ae-4.r07.snjsca04.us.bb.gin.ntt.net [129.250.4.1
19]
12   165 ms   135 ms   135 ms ae-7.r20.snjsca04.us.bb.gin.ntt.net [129.250.5.5
2]
13   235 ms   261 ms   235 ms ae-4.r21.asbnva02.us.bb.gin.ntt.net [129.250.4.1
02]
14   327 ms     *        *     ae-2.r23.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
45]
15   298 ms   297 ms   298 ms ae-2.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
59]
16   305 ms   342 ms   338 ms xe-4-1.r02.dsdfge01.de.bb.gin.ntt.net [129.250.2
.65]
17   353 ms   294 ms   292 ms xe-3-4.r00.dsdfge02.de.bb.gin.ntt.net [129.250.5
.173]
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

Jase2985

9337 posts

Uber Geek

Lifetime subscriber

#1064517 12-Jun-2014 22:28

the second one doesnt work for me

mattwnz

15867 posts

Uber Geek

#1064539 12-Jun-2014 22:55

The second one loads slowly for me. I'm on telecom adsl.

Bugzptr

39 posts

Geek

Lifetime subscriber

#1066454 16-Jun-2014 10:11

Looks like a routing issue between Telecom and Webslice, I have a customer with website/mail hosted on 103.250.232.23

On their Telecom ADSL connection packets don't go any further than webslice.cr1.qst.vygr.net [114.23.32.46]

Tracing route to server.thedesigncompany.co.nz [103.250.232.23]
over a maximum of 30 hops:

1 26 ms 99 ms 99 ms telecom.telecom [192.168.1.254]
2 * * * Request timed out.
3 44 ms 42 ms 44 ms mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.66.122]
4 58 ms 57 ms 61 ms ae0-20.akcr11.global-gateway.net.nz [203.96.66.121]
5 63 ms 46 ms 59 ms 36.27.69.111.static.snap.net.nz [111.69.27.36]
6 60 ms 63 ms 67 ms ae-1-900.qst.vygr.net [114.23.0.244]
7 56 ms 59 ms 58 ms reth-0-930.ar1.qst.vygr.net [114.23.0.192]
8 63 ms 62 ms 62 ms webslice.cr1.qst.vygr.net [114.23.32.46]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
<snip>

However on my Vodafone Cable connection it goes fine.

Tracing route to server.thedesigncompany.co.nz [103.250.232.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ROUTER [192.168.1.254]
2 * * * Request timed out.
3 83 ms 34 ms 8 ms 218.101.61.101
4 21 ms 21 ms 22 ms ftp.thinair.net.nz [203.97.27.89]
5 25 ms 21 ms 22 ms 203.97.27.92
6 20 ms 21 ms 23 ms ae-1-900.qst.vygr.net [114.23.0.244]
7 28 ms 27 ms 24 ms reth-0-930.ar1.qst.vygr.net [114.23.0.192]
8 22 ms 20 ms 23 ms webslice.cr1.qst.vygr.net [114.23.32.46]
9 21 ms 22 ms 23 ms 103.250.232.23

Trace complete.

rugrat

1970 posts

Uber Geek

#1066803 16-Jun-2014 16:51

Both load fine for me. Telecom adsl, Christchurch.

ofx210p

24 posts

Geek

#1069331 19-Jun-2014 16:30

I am having a similar problem with form processing on my webserver (Nz domain) but hosted in Aus .

Telecom via ADSL at my work is timing out on form processing but I can VNC into my home pc and access the same pages via VDSL (again through telecom) and it works fine.

Now interestingly this has ONLY been a problem since monday or the weekend.

Also - I set up an IP address blackhole on a page within the server to tell me what my ip is.

Using my home machine the IP on the site states that it is being accessed via my home external IP (as expected)
but at work - the ip changes with each refresh of the page and is one of the global-gateways ips
in the range of
210.55.212. whatever

Customer service dont seem to have a clue and Complex problem team dont either.

This is causing me major issues with anything form related (uploading of data to sql or uploading of photos) which I let staff handle and instead i now have to upload using FTP along with a few other automated jobs which all worked until monday.

I literally dont have enough networking knowlege to argue it but some form of cache'ing or proxying is causing the problem and I just want my external IP to be my IP.

Ragnor

8035 posts

Uber Geek

Trusted

#1069412 19-Jun-2014 17:38

International http passes through a transparent caching web proxy on Telecom, weird that it would cause issues for your work connection but not your home connection.

Questions:
Are you sure you site is setting the correct http header so that dynamic content is not cached?
Could you host it in NZ?
Could you buy a ssl certificate and use https to access the site?

ofx210p

24 posts

Geek

#1069445 19-Jun-2014 17:54

Thanks for those questions.

1. - i'll have to check
2. yes i could but in the last 8 years its not been an issue hosting it overseas (firstly in UK - then australia for the past 2-3 years)
3. again yes but 1. see answer above 2. plus I see it as a telecom issue which puts my back up having to get the company to buy ssl when its functioned perfectly til now.

Strange that its only been a problem since the weekend - obviously something has changed somewhere and no one is admitting anything .
Interesting also - its not limited to my sites that i need to access - others are also having issues that i literally heard about just now and that particular one - also based in australia.

ofx210p

24 posts

Geek

#1069456 19-Jun-2014 18:06

Also - the problems are limited to form processing.
Normal HTML or PHP is sent without issue.
Go to a form upload data or fill in form or browse for file to upload - submit and ..... time out or page refresh.

Ragnor

8035 posts

Uber Geek

Trusted

#1069469 19-Jun-2014 18:17

Does the work connection have a firewall, proxy or filtering solution in place? Sonicwall, Mako, Fortinet something like that?

What do you see on:
http://www.lagado.com/proxy-test

Try the advanced check on:
http://www.whatismyproxy.com/

Also try a tcp traceroute and compare the route for your home and work connections:
http://www.elifulkerson.com/projects/tcproute.php

weetbix43

86 posts

Master Geek

#1069543 19-Jun-2014 20:15

Hey guys having some trouble connecting to facebook, anyone else having the same problem with fb?

weetbix43

86 posts

Master Geek

#1069547 19-Jun-2014 20:25

nevermind it's back must been there end :)

1 | 2