Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


443 posts

Ultimate Geek
+1 received by user: 11


Topic # 147372 17-Jun-2014 14:26
Send private message

my daughter says both her mobile and broadband has been off all day in Rotorua. found this with no updates.Ringing the help desk says 55 minutes wait. any updates?
https://www.telecom.co.nz/help/servicealert/broadbandservicealert/





View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
54 posts

Master Geek
+1 received by user: 4


  Reply # 1067562 17-Jun-2014 14:42
Send private message

Word has it that there is a Fibre cable that has been cut or damaged and the outage started before 9am 17/6/14. My guess would be the ETA is ASAP...only time will tell.

EDIT:

Telecom Twitter says that Chorus is splicing cable in:




443 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1067623 17-Jun-2014 15:35
Send private message

strange way to do business, notify on the telecom site and then only respond to twitter complaints.
sounds like sparkder  not sparkler.

Banana?
4331 posts

Uber Geek
+1 received by user: 1016

Subscriber

  Reply # 1067627 17-Jun-2014 15:44
One person supports this post
Send private message

What do you mean respond only to twitter complaints?

They have it up on their site, do you want to ring someone to ask them the same question? Go ahead, wait in the queue. I think the twitter thing is brilliant, gets the information out there nice and fast.

Not Telecom's fault or problem by the way, some derp dug through a fibre bundle (which belongs to Chorus, not Telecom) and Chorus are working their asses off to fix it I'd say.

54 posts

Master Geek
+1 received by user: 4


  Reply # 1067637 17-Jun-2014 15:52
Send private message

GEOMAX: strange way to do business, notify on the telecom site and then only respond to twitter complaints.
sounds like sparkder  not sparkler.


In an ideal situation, the same amount of detail put into an asymmetric, but instantly delivered, conversation would also be input into a static web page. You have a point that not everyone uses Twitter. Another true statement is that one can't please everybody.

663 posts

Ultimate Geek
+1 received by user: 205

Trusted
Spark NZ

  Reply # 1067645 17-Jun-2014 16:01
Send private message

trig42:
Not Telecom's fault or problem by the way, some derp dug through a fibre bundle (which belongs to Chorus, not Telecom) and Chorus are working their asses off to fix it I'd say.


Small correction here: the sheath will be owned by Chorus, and some of the fibres inside it will be Telecom owned and some Chorus owned.

If you have an ADSL/VDSL connection, you can blame the Chorus fibre.
If you have an Ultra Fibre connection, you can blame the Telecom fibre.

Nevertheless, we're all waiting on the fibres to be repaired.  Hang in there!  Normal service will resume as soon as possible.




My views are my own, and may not necessarily represent those of my employer.



443 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1067686 17-Jun-2014 16:29
Send private message

Telecom has notified their  customers as per normal  via the Telecom site  of a  broadband service failure at 9 45am and have not provided any follow up. They usually do. I am not interested who is fixing it or who owns what fibres etc.

4314 posts

Uber Geek
+1 received by user: 2312

Trusted

  Reply # 1067689 17-Jun-2014 16:31
Send private message

Is someone gonna be getting a large bill for digging in the wrong spot?




Whatifthespacekeyhadneverbeeninvented?


1478 posts

Uber Geek
+1 received by user: 464

Trusted

  Reply # 1067694 17-Jun-2014 16:34
Send private message

considering chorus offers a service to know where the cables are why the does this keep happening? obviously the punishment for this kind of thing isnt harsh enough to prevent people doing it




719 posts

Ultimate Geek
+1 received by user: 174

Trusted
Full Flavour

  Reply # 1067695 17-Jun-2014 16:35
Send private message

Where was the fibre cut that it took out two major areas (both the 'Bays according to Telecom website) ?


145 posts

Master Geek
+1 received by user: 2


  Reply # 1067770 17-Jun-2014 18:02
Send private message

The cable was severed between Waihi and Waikino.  

854 posts

Ultimate Geek
+1 received by user: 125


  Reply # 1067777 17-Jun-2014 18:13
Send private message

cbrpilot:
trig42:
Not Telecom's fault or problem by the way, some derp dug through a fibre bundle (which belongs to Chorus, not Telecom) and Chorus are working their asses off to fix it I'd say.


Small correction here: the sheath will be owned by Chorus, and some of the fibres inside it will be Telecom owned and some Chorus owned.

If you have an ADSL/VDSL connection, you can blame the Chorus fibre.
If you have an Ultra Fibre connection, you can blame the Telecom fibre.

Nevertheless, we're all waiting on the fibres to be repaired.  Hang in there!  Normal service will resume as soon as possible.


savaii:
GEOMAX: strange way to do business, notify on the telecom site and then only respond to twitter complaints.
sounds like sparkder  not sparkler.


In an ideal situation, the same amount of detail put into an asymmetric, but instantly delivered, conversation would also be input into a static web page. You have a point that not everyone uses Twitter. Another true statement is that one can't please everybody.


To be fair, I can think of a few times when Telecom's outages page has been extremely lackluster and frustrating with area faults not showing up at all, this of course forces the load onto 120/@TelecomNZ etc.

While Vodafone's status page isn't overly detailed, it at least shows a better/more accurate 'state of network' than Telecom's (imo). But it's a good start, a combination of the two would be great.  I once brought up the issue of faults (or accurate descriptions of faults) not showing up on Telecom's site (which would've avoided a 120 call) and was told to the effect: "oh obviously someone decided it wasn't important enough".

I sympathize with the OP a bit here, but fibre/cable cuts can, do and will happen (and sometimes even with Chorus onsite watching over the people doing the digging/telling them where to dig!), communications will improve over time too (hopefully).

663 posts

Ultimate Geek
+1 received by user: 205

Trusted
Spark NZ

  Reply # 1067783 17-Jun-2014 18:18
Send private message

I have not seen an official clearance come through yet, but I can see jumps in traffic in a number of our handover links.  I can with certainty say that Rotorua UFB is back up again.
If your connection is not up, please restart your router.
If it doesn't come back then, it shouldn't be long.




My views are my own, and may not necessarily represent those of my employer.

719 posts

Ultimate Geek
+1 received by user: 174

Trusted
Full Flavour

  Reply # 1067784 17-Jun-2014 18:19
Send private message

aimsy007: The cable was severed between Waihi and Waikino.  


Can anyone explain how a cut near Waihi takes out several regions?


3395 posts

Uber Geek
+1 received by user: 397

Trusted

  Reply # 1067794 17-Jun-2014 18:31
Send private message

Another cut in the South Island this morning took out Queenstown for Orcon. I'm really surprised that they don't have redundancy or was their redundancy already broken?





719 posts

Ultimate Geek
+1 received by user: 174

Trusted
Full Flavour

  Reply # 1067898 17-Jun-2014 21:12
One person supports this post
Send private message

It's really odd.

I don't have much familiarity with the Chorus/Telecom fibre network as we use FX Networks. Their setup is a ring topology where you can cut fibre on one side entering a city and traffic will route from the other direction.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.