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313 posts

Ultimate Geek


Topic # 147372 17-Jun-2014 14:26
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my daughter says both her mobile and broadband has been off all day in Rotorua. found this with no updates.Ringing the help desk says 55 minutes wait. any updates?
https://www.telecom.co.nz/help/servicealert/broadbandservicealert/





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Master Geek
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  Reply # 1067562 17-Jun-2014 14:42
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Word has it that there is a Fibre cable that has been cut or damaged and the outage started before 9am 17/6/14. My guess would be the ETA is ASAP...only time will tell.

EDIT:

Telecom Twitter says that Chorus is splicing cable in:




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Ultimate Geek


  Reply # 1067623 17-Jun-2014 15:35
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strange way to do business, notify on the telecom site and then only respond to twitter complaints.
sounds like sparkder  not sparkler.

 
 
 
 


Banana?
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  Reply # 1067627 17-Jun-2014 15:44
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What do you mean respond only to twitter complaints?

They have it up on their site, do you want to ring someone to ask them the same question? Go ahead, wait in the queue. I think the twitter thing is brilliant, gets the information out there nice and fast.

Not Telecom's fault or problem by the way, some derp dug through a fibre bundle (which belongs to Chorus, not Telecom) and Chorus are working their asses off to fix it I'd say.

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Master Geek
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  Reply # 1067637 17-Jun-2014 15:52
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GEOMAX: strange way to do business, notify on the telecom site and then only respond to twitter complaints.
sounds like sparkder  not sparkler.


In an ideal situation, the same amount of detail put into an asymmetric, but instantly delivered, conversation would also be input into a static web page. You have a point that not everyone uses Twitter. Another true statement is that one can't please everybody.

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Spark NZ

  Reply # 1067645 17-Jun-2014 16:01
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trig42:
Not Telecom's fault or problem by the way, some derp dug through a fibre bundle (which belongs to Chorus, not Telecom) and Chorus are working their asses off to fix it I'd say.


Small correction here: the sheath will be owned by Chorus, and some of the fibres inside it will be Telecom owned and some Chorus owned.

If you have an ADSL/VDSL connection, you can blame the Chorus fibre.
If you have an Ultra Fibre connection, you can blame the Telecom fibre.

Nevertheless, we're all waiting on the fibres to be repaired.  Hang in there!  Normal service will resume as soon as possible.




My views are my own, and may not necessarily represent those of my employer.



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Ultimate Geek


  Reply # 1067686 17-Jun-2014 16:29
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Telecom has notified their  customers as per normal  via the Telecom site  of a  broadband service failure at 9 45am and have not provided any follow up. They usually do. I am not interested who is fixing it or who owns what fibres etc.

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  Reply # 1067689 17-Jun-2014 16:31
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Is someone gonna be getting a large bill for digging in the wrong spot?




Whatifthespacekeyhadneverbeeninvented?


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  Reply # 1067694 17-Jun-2014 16:34
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considering chorus offers a service to know where the cables are why the does this keep happening? obviously the punishment for this kind of thing isnt harsh enough to prevent people doing it




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Ultimate Geek
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  Reply # 1067695 17-Jun-2014 16:35
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Where was the fibre cut that it took out two major areas (both the 'Bays according to Telecom website) ?


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Master Geek
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  Reply # 1067770 17-Jun-2014 18:02
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The cable was severed between Waihi and Waikino.  

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  Reply # 1067777 17-Jun-2014 18:13
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cbrpilot:
trig42:
Not Telecom's fault or problem by the way, some derp dug through a fibre bundle (which belongs to Chorus, not Telecom) and Chorus are working their asses off to fix it I'd say.


Small correction here: the sheath will be owned by Chorus, and some of the fibres inside it will be Telecom owned and some Chorus owned.

If you have an ADSL/VDSL connection, you can blame the Chorus fibre.
If you have an Ultra Fibre connection, you can blame the Telecom fibre.

Nevertheless, we're all waiting on the fibres to be repaired.  Hang in there!  Normal service will resume as soon as possible.


savaii:
GEOMAX: strange way to do business, notify on the telecom site and then only respond to twitter complaints.
sounds like sparkder  not sparkler.


In an ideal situation, the same amount of detail put into an asymmetric, but instantly delivered, conversation would also be input into a static web page. You have a point that not everyone uses Twitter. Another true statement is that one can't please everybody.


To be fair, I can think of a few times when Telecom's outages page has been extremely lackluster and frustrating with area faults not showing up at all, this of course forces the load onto 120/@TelecomNZ etc.

While Vodafone's status page isn't overly detailed, it at least shows a better/more accurate 'state of network' than Telecom's (imo). But it's a good start, a combination of the two would be great.  I once brought up the issue of faults (or accurate descriptions of faults) not showing up on Telecom's site (which would've avoided a 120 call) and was told to the effect: "oh obviously someone decided it wasn't important enough".

I sympathize with the OP a bit here, but fibre/cable cuts can, do and will happen (and sometimes even with Chorus onsite watching over the people doing the digging/telling them where to dig!), communications will improve over time too (hopefully).

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Spark NZ

  Reply # 1067783 17-Jun-2014 18:18
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I have not seen an official clearance come through yet, but I can see jumps in traffic in a number of our handover links.  I can with certainty say that Rotorua UFB is back up again.
If your connection is not up, please restart your router.
If it doesn't come back then, it shouldn't be long.




My views are my own, and may not necessarily represent those of my employer.

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  Reply # 1067784 17-Jun-2014 18:19
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aimsy007: The cable was severed between Waihi and Waikino.  


Can anyone explain how a cut near Waihi takes out several regions?


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  Reply # 1067794 17-Jun-2014 18:31
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Another cut in the South Island this morning took out Queenstown for Orcon. I'm really surprised that they don't have redundancy or was their redundancy already broken?





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  Reply # 1067898 17-Jun-2014 21:12
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It's really odd.

I don't have much familiarity with the Chorus/Telecom fibre network as we use FX Networks. Their setup is a ring topology where you can cut fibre on one side entering a city and traffic will route from the other direction.

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