Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 147387 17-Jun-2014 23:21
Send private message

So I've tried contacting Telecom and haven't received a reply in 2 weeks. I'm experiencing random spikes of ping while gaming. I contacted telecom and was told to run a traceroute when it occurs. Now I'm not too tech savvy so I don't know if this is packet loss but I was told that if anything is timing out within the first couple hops, there is a problem.



Create new topic
602 posts

Ultimate Geek
+1 received by user: 38


  Reply # 1068063 18-Jun-2014 01:17
Send private message

That is very hard to read, but I take it you're referring to the lines that show: Request timed out.

The 'Request timed out' message can be due to a number of reasons, including some network providers blocking ICMP packets from their hosts/routers so they won't respond to traceroute or ping. This is often done due to security concerns that ICMP could potentially be used as part of some sort of denial of service attack.





#include <standard.disclaimer>

'That VDSL Cat'
6674 posts

Uber Geek
+1 received by user: 1266

Trusted
Spark
Subscriber

  Reply # 1068064 18-Jun-2014 01:21
Send private message

is this over wifi by any chance?

your getting pretty high pings to your router, that would normally indicate possibly a congested wifi link.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


607 posts

Ultimate Geek
+1 received by user: 119


  Reply # 1068067 18-Jun-2014 02:11
One person supports this post
Send private message

The time outs on the second hop are not unusual for Telecom.

The high latency on the first hop maybe wifi, or it could be that you have an older Speedtouch like the ST536v6 router that just does that.

If it's a Speedtouch thing (not Wifi) it doesn't effect the latency though out to the Internet as the hops after that show. The speedtouch does some nice QoS and I've watched it drop packets in the router but only when it's downloading or uploading flat out.

FYI the newer technicolor jobs don't have the 99ms ICMP latency when testing the first hop.

Otherwise to be honest, it really doesn't look that out of the norm for an ADSL connection to Telecom. The hop looks fine in the first two trace routes (if it's a Speedtouch and not Wifi).

The third trace route, I noticed a reply went west on the 3rd hop on the first try, not sure what that one is about though.

You'd need to look in to the router's logs and see what kind of errors on the line you're getting if any, causing any hickups too.

When the game glitches, are you monitoring CPU and memory usage at the same time to see if it's the machine in some shape or form? Tried pausing any anti-virus while playing a game?

25593 posts

Uber Geek
+1 received by user: 5368

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1068082 18-Jun-2014 06:17
Send private message

It doesn't really show any issues other than as others have mentioned above - the high latency on the first hop which at a first glance would point to using WiFi that's congested.




4 posts

Wannabe Geek


  Reply # 1068097 18-Jun-2014 07:48
Send private message

I'm using a wired connection and my router is the technicolour TG582n. I've also made sure nothing is updating or downloading and my memory usage is normal. I make sure to set my antivirus to gaming mode but nothing's worked.

8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 1068237 18-Jun-2014 10:38
Send private message

What game(s) are you playing on what server(s)?




8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 1068240 18-Jun-2014 10:42
Send private message

hio77: is this over wifi by any chance?

your getting pretty high pings to your router, that would normally indicate possibly a congested wifi link.


The Technicolor router and the 1st Telecom hop de-prioritise ICMP traffic (compared to UDP and TCP), a standard tracerroute to the NZ Herald isn't going to be that useful. 

Probably need to do a tcp traceroute and/or UDP ping to the gaming server(s) he's playing on, most games have some inbuilt latency graph or monitoring anyway.



4 posts

Wannabe Geek


  Reply # 1068552 18-Jun-2014 15:20
Send private message

Ragnor: What game(s) are you playing on what server(s)?



League of legends on the oceanic server. Can't get the ip of the exact server because each game is played on a different server. I've also started to play Counter Strike: GO and I'm experiencing the same problems, Random ping spikes, rubber banding etc.

2284 posts

Uber Geek
+1 received by user: 651

Trusted
Subscriber

  Reply # 1068564 18-Jun-2014 15:28
Send private message

Have a look at uding the pathping commaidn line utility - conbines ping and tracert functionality to give you a view over a period of time.

If you want a GUI, have a look at PingPlotter:  http://www.pingplotter.com/freeware.html 




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

'That VDSL Cat'
6674 posts

Uber Geek
+1 received by user: 1266

Trusted
Spark
Subscriber

  Reply # 1068585 18-Jun-2014 15:37
Send private message

Ragnor:
hio77: is this over wifi by any chance?

your getting pretty high pings to your router, that would normally indicate possibly a congested wifi link.


The Technicolor router and the 1st Telecom hop de-prioritise ICMP traffic (compared to UDP and TCP), a standard tracerroute to the NZ Herald isn't going to be that useful. 

Probably need to do a tcp traceroute and/or UDP ping to the gaming server(s) he's playing on, most games have some inbuilt latency graph or monitoring anyway.


yes, i forgot that some technicolors do it, havent had to touch one of them for a long time!




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


6998 posts

Uber Geek
+1 received by user: 2220

Subscriber

  Reply # 1068673 18-Jun-2014 17:12
Send private message

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=147043

those guys are having rubber banding (lag) issues with LOL too


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.