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Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny: How to find out why not receiving some SMS?


Mad Scientist
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#147435 19-Jun-2014 09:41
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Recently ported from Voda.
While at Voda didn't receive sms from ONE angry voda customer.

Ported to skinny.
Now not received any sms from ONE angry telecom customer.

Help?




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Skinny

  #1069070 19-Jun-2014 09:49
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Hi

So to be clear, a Telecom customer is trying to text you and you are not receiving their text?

Can you text them and do they receive it?

If this is the scenario then the Telecom customer should call Telecom and report the issue to them.

Are all your other texts working OK?

Cheers

Paul.



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  #1069072 19-Jun-2014 09:51
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Correct. I will ask if they are receiving my texts.




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Mad Scientist
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  #1069588 19-Jun-2014 22:07
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i think i know what it is. the common denominator is all the messages that are trapped have been sent from iphones

diagnosis: Apple's imessage horror




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