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43 posts


#148468 20-Jun-2014 11:27
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I have a new Galaxy S5 from Telecom that had Spotify pre-installed. The issue I have is when I first launched the pre-installed app Spotify alerted that the version installed on the phone was no longer supported and I had to install the latest version. So I went ahead and installed the latest version. After installing, the new app notified that there was an old version that had to be uninstalled. I chose to uninstall the old version, and this appeared to work fine until I went back into the app drawer and saw two Spotify icons for both versions! No variations of installing, uninstalling one or the other works as the uninstall of the pre-installed version simply reverts to the factory version of the app which then requires the latest version to be re-installed even if it is already installed!

Anyone know how to fix this mess?

It is a work phone so I don't want to root it!


Steve (not the real SteveSumner!)

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  #1070846 20-Jun-2014 11:30
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Try going into the Application Manager, find the old version and Disable it if possible. This can usually be done with pre-installed apps. You may have to uninstall the updates first if you haven't already.

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  #1070882 20-Jun-2014 11:56
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Cheers, hadn't thought of doing that for some reason. I think maybe cos I am so used to using a rooted phone I assumed you needed root access to disable system apps.

Plus I was hoping I had the premium version of the app for free from Telecom, but it appears my plan doesn't include premium for free.

Anyway, sorted now, cheers smile



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  #1070893 20-Jun-2014 12:08
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I have the same issue with my Note 3. Stock ROM, no root. Have to keep finding non-root ways of doing things!

The app change was to do with a security issue I believe. Everyone using Spotify (pre-installed or not) had to install the new and remove/disable the old. One of the issues with Telcos etc installing their own list of apps with the ROM is that you can't remove defunct/deprecated system apps!

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