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Topic # 148954 6-Jul-2014 18:48
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Ok I've searched and can't see anything in forums on this but I am nearly out of data so wanted to get a one off data add on but there is no option on my phone or Mytelecom web page. 

I see its strill advertised so am I missing something here?








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  Reply # 1081979 6-Jul-2014 18:52
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It should be there and it totally is on my phone under "Extras"






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  Reply # 1081984 6-Jul-2014 18:58
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michaelmurfy: It should be there and it totally is on my phone under "Extras"



tx Michael, under mine it only has a monthly add on




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  Reply # 1081999 6-Jul-2014 19:00
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jeffnz:
michaelmurfy: It should be there and it totally is on my phone under "Extras"



tx Michael, under mine it only has a monthly add on


You're best to phone them or try their live chat on their website (since it is peak time for call centres) and get them to enable it for you.






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  Reply # 1082004 6-Jul-2014 19:05
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michaelmurfy:
jeffnz:
michaelmurfy: It should be there and it totally is on my phone under "Extras"



tx Michael, under mine it only has a monthly add on


You're best to phone them or try their live chat on their website (since it is peak time for call centres) and get them to enable it for you.


Live chat offline so have emailed them.

Thanks Michael thought it may have been unavailable altogether but obviously not.




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  Reply # 1082016 6-Jul-2014 19:22
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You can just add any extra you want, and after it's added to your account update it to turn the auto renew off.

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  Reply # 1082033 6-Jul-2014 19:53
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nzbnw: You can just add any extra you want, and after it's added to your account update it to turn the auto renew off.

nzbnw


yes I could do that but would rather use the one off add ons that I used to when I needed to.




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  Reply # 1082458 7-Jul-2014 14:22
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the "one off's" have been removed, you need to buy the monthly the stop it renewing, achieving the same result



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  Reply # 1082483 7-Jul-2014 15:35
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johntynz: the "one off's" have been removed, you need to buy the monthly the stop it renewing, achieving the same result


It would seem they have been but haven't, as yet, removed from their advertising hence asking the question. Yes i am aware you can add a monthly but as previously said I would rather have the " one off" 

 

"Need more data? Grab an Extra

 

Running low on data? Want more flexibility? Just top-up your plan with a Data Extra.

 

Extras are an add-on to your plan. It’s easy to set them up, straight from your mobile. So, whether it’s a one-off or a regular Extra that renews each month, you can always have the data you need."

source






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  Reply # 1084275 8-Jul-2014 17:59
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well emailed Sunay night , got an automated reply with some suggestions that didn't even remotely get close to my issue and nothing heard since.

I have had to get the monthly addon which annoys me as I'll probably forget to cancel and I don't normally need any extra data





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  Reply # 1084276 8-Jul-2014 18:08
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Don't think that that hasn't occurred to them. What annoys me is that the regular monthly allowance isn't used before the extra data goes live.



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  Reply # 1084280 8-Jul-2014 18:16
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Bung: Don't think that that hasn't occurred to them. What annoys me is that the regular monthly allowance isn't used before the extra data goes live.


noticed that but I only had 30mb left.

Yes I had that thought as well but was/am happy to give benefit of doubt but I'll ring tomorrow and see what excuses they have



I see it is still on their website but not able to get it. frustrating 




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  Reply # 1084296 8-Jul-2014 19:03
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jeffnz: well emailed Sunay night , got an automated reply with some suggestions that didn't even remotely get close to my issue and nothing heard since.

I have had to get the monthly addon which annoys me as I'll probably forget to cancel and I don't normally need any extra data



As I said above you can add the desired extra, and then update the extra to not renew straight after it's been added to your account. It's easy in the Smartphone app, just tap on the Extra and click "Stop". Thats all you need to do to make the Extra one-off.

Hope that helps.

nbnw







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