Problems copying media files to Samsung A900

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems copying media files to Samsung A900

outdatedmum

7 posts

Wannabe Geek

#14972 29-Jul-2007 07:02

samsung A900 blade

can someone please tell me how to transfer via usb cable from pc to phone music files to play on the mp3 in this phone 7 calls to telecom thay say it can be done buy wont support it and samsung web site cant seem to recognise this model of phone after following instructions i get a message unsupported file format

first time phone user this is a present for my 14 year old son who wanted a mp3 phone cheers

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946 posts

Ultimate Geek

#80168 29-Jul-2007 07:34

Hope not stating the obvious but when the phone is connected to the PC have you gone to the Connect to PC menu on the phone? My Samsung (W531) simply connects automatically (Windows XP) when you simply choose that option.

outdatedmum

7 posts

Wannabe Geek

#80254 29-Jul-2007 19:22

I do wish that it was as simple as that. I have synced the file to the removable device (the phone) using windows media and in the phones memory it show up as used bytes but when i access the media player on the phone it tells me there is nothing in the mass storage and the playlist is emty and i look under every avail folder and only get the message that the file is unsupported by the file viewer. I have tried both mp3 and wmf files and just cant figure it, telecom are not interested, they say it can be done but it is a phone feature not a communication tech problem ans said they are not prepared to tell me how to do it and to contact samsung but i cant get hold of samsung new zealand any other ideas

johnr

19282 posts

Uber Geek
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#80255 29-Jul-2007 19:25

Telecom NZ are correct they did not write the software they don't manage your computer. They should only support when there mobile network is been used

outdatedmum

7 posts

Wannabe Geek

#80257 29-Jul-2007 19:37

this may be true but as i purchased the phone from telecom and was told that downloading from pc to phone was a feature and it was the selling point of the phone i would expect a little bit of customer servive not just to bad now the only way i can have music is to buy it at their rate from their site, i was sold a product with a feature and if the feature is not available i would expect a refund and will be persuing this matter but they tell me it can be done so will not refund but will also not tell me how to do it

johnr

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#80258 29-Jul-2007 19:39

They help you they have to help all. Mobile is there business not training people how to work there home PC

How do you know its not a PC issue, Software on your PC could be causing a issue and thats not a Telecom issue.

Your best bet would be to get some IT support may cost a few $$

outdatedmum

7 posts

Wannabe Geek

#80260 29-Jul-2007 19:45

becouse when i connect the phone back the the pc i can open the file and play back the music that i have synced to the phone but connot acces the files through the phone and if it is a pc problem they would just say so and not try to resell me a dearer phone that has a removable storage chip

freitasm

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#80261 29-Jul-2007 19:48

According to this Samsung A900 FAQ:

Question: Can it function as a USB Mass Storage Device with the included cable?
Yes it can!!! However, once you plug it in, you have to go to Tools then Mass Storage then Connect to PC. But you can transfer files! I was afraid I wouldn’t be able to get MP3s onto this but you can do it that way.

Question: Where do I put my media (music, pictures, movies, etc.)?
Once you've hooked up your phone to your computer via USB, go to Menu/Tools/Mass Storage/Connect to PC. Once it says you are connected, your phone should show up under My Computer as a removable mass storage device. If you're placing music or video files on your phone, put them in the MEDIA directory. Pictures will go under DCIM. You will notice a 100SSMED folder in here; this is where your camera phone pictures are stored. You can create another folder(s) under DCIM and name it something like Wallpapers or Caller ID to organize your photos.

Question: How much memory is available for media?
About 47 MB... The 47 mb for media is for music, videos, misc files, Bluetooth content, pics and videos taken from the phone. It shares the same space. Downloaded files like ringers, screen savers, game, and apps have there own separate storage space.

Question: How do I play music?
Answer: Copy your mp3s, mp4s, m4as, aacs, or wav files to the Media folder on your phone. Do not put them in the db folder. You can put them in their own folder within the Media folder but they will be treated as seperate playlists, meaning if you play a song from the Media folder and select shuffle, it will not play songs from the Media/Album folder. Use Media Player -> Mass Storage to play the music. The front controls will work only after you have launched Media Player

Question: How do I get more music onto the phone?
Answer: Search the forums for compressing songs to AAC (or go here for a brief overview: http://www.sprintusers.com/forum/sh...light=aac+songs )

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outdatedmum

7 posts

Wannabe Geek

#80264 29-Jul-2007 20:08

Thank you for the last reply yes i have done all of those things but it still tells me unsupported document cannot be opened by file viewer i even upgraded from sansung as told when i first connected the phone i have tried all different things but thought i must be missing something simple but i feel it is beyond me and have reached my tolerence limit i have been trying to sort this problem for over a week tried every different means and manners but to no avail think i will just give in and buy the music from the online store will keep telecom happy at least thank you

cokemaster

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#80265 29-Jul-2007 20:18

While the handset does have the capacity to play back media files (such as MP3's), as you have been told multiple times the process of copying them onto the device is unsupported as there are often external factors involved. Some off the top of my head are driver issues, player format issues etc. WMA files are probably not supported by the media player as well.

Googling for the problem at hand reveals this, this, and this.
Remember that with any non supported feature, some things might not work as expected (for better or worse). Hassling mobile support after the fact has been established is hardly productive.

The music store application is something different, however that is supported as this has been tested and the delivery method is something that is within Telecoms control and can be supported without too many issues.

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outdatedmum

7 posts

Wannabe Geek

#80267 29-Jul-2007 20:28

Thankyou after reading freitasm reply i have now registered to his link and will read through and see if it helps, as i am really slow with todays technology i thank you for your patience and guidance will see how things go through sprint / wireless adviser and all the helpful links in the above reply thankyou

nzbnw

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#80272 29-Jul-2007 21:10

cokemaster: player format issues etc. WMA files are probably not supported by the media player as well.

That is correct, the OP will need to make sure the files are in mp3 format and placed in the correct folder within the phone to be able to view them through the media player. Using Windows Media Player to load the songs on your device, is perhaps not the best idea, instead simply goto My Computer and copy the songs across (simply bypass WMP).

nzbnw

freitasm

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#80276 29-Jul-2007 21:40

nzbnw:
cokemaster: player format issues etc. WMA files are probably not supported by the media player as well.

That is correct, the OP will need to make sure the files are in mp3 format and placed in the correct folder within the phone to be able to view them through the media player. Using Windows Media Player to load the songs on your device, is perhaps not the best idea, instead simply goto My Computer and copy the songs across (simply bypass WMP).

nzbnw

That's why I posted the FAQ - it tells exactly where to place the files. And do not use Windows Media Player because it's not the same thing. And WMA is not supported.

Well, this has now been talked a lot. Let's see the results.

outdatedmum

7 posts

Wannabe Geek

#80281 29-Jul-2007 22:02

THANK YOU SO VERY MUCH I HAVE DONE IT WATCH OUT WORLD THANKS TO THE 4TH LINK FROM COKE MASTER SUCH SIMPLE STEP BY STEP ILLUSTRATED INSTRUCTIONS YEAH!!!!!!!!!!!!!!!!!!!!! DONT KNOW WHAT I WAS DOING WRONG IN THE FIRST PLACE BUT WE NOW HAVE MUSIC NEXT STEP I READ ON ONE OF THE HUNDRED OF PAGES YOU CAN CHANGE THE SOMETHING? SO YOU CAN FIT MORE SONGS ON WE HAVE 4 SO FAR BUT WE HAVE TO MOVE SOME PHOTOS WE MIGHT GET ANOTHER
ONCE AGAIN YOU HAVE ALL BEEN A GREAT HELP SHAME I HAD TO LET YOU ALL KNOW HOW BEHIND THE TIMES I AM BUT ANYWAY LEARNING AS WE GO CHEERS

freitasm

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#80282 29-Jul-2007 22:12

Well, if that's not exactly what was in the FAQ... It was clear: put the file on MEDIA...

outdatedmum: DONT KNOW WHAT I WAS DOING WRONG IN THE FIRST PLACE BUT WE NOW HAVE MUSIC

Probably not copying to the correct folder.

Now, you see, this is a phone problem, so Telecom should not be providing support for this really...

cokemaster

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#80283 29-Jul-2007 22:20

This particular phone has 48MB of storage. I would recommend reducing the quality down to something more compact and if you aren't using headphones, consider making the tracks mono rather than stereo.

If you have a lot of photos - consider backing them up (remember process is not supported, but should be possible) using cable or uploading them to your online album (supported), which is provided to most lightsurf (a very few lightsurf devices don't do online gallery) handsets free of charge.

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