Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


BDFL - Memuneh
61319 posts

Uber Geek
+1 received by user: 12063

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 150006 8-Jul-2014 11:42
Send private message

Just received:


From today, Telecom will be contacting a group of email customers who will be affected by a change to its Xtra email service taking place at the end of September this year.

Telecom spokeswoman Gemma Croombs said that on 30 September Telecom will be retiring its now outdated SMTP email server. This server uses old technology, and is not able to be updated with the range of security enhancements Telecom is rolling out to ensure that the security of its email service is in line with the world’s best.

“Customers whose email travels through the SMTP server will need to manually change their outgoing mail settings before it is retired. For most people, we expect this will be a simple setting change, and should take less than 5 minutes. After they’ve made the change, their email will still work the same – it will just go through a more up-to-date server,” said Ms Croombs.

This week Telecom will begin making direct contact with those customers who are still using the old SMTP settings, to help them through making the change.
“Every single customer who is affected by this change will receive either an email or a phone call from us. If they don’t hear from us, then they are not affected, and they don’t need to do anything,” Ms Croombs said.

Information on how to make the change is on Telecom’s website at www.telecom.co.nz/smtp and customers can also call a dedicated Telecom team on 0800 665 885.

Ms Croombs said that only a minority of Telecom’s email customers were affected by this change – less than 15% of the total email base.

She acknowledged that customers were often nervous receiving a call from someone advising them to change their email settings, and so she offered clear guidelines on how to judge whether a call or an email from someone claiming to be from Telecom was legitimate.

“Our customer service staff will only be talking you through instructions on how to change your email settings. They will not be asking you for your password, for your bank account or credit card details, or for any personal details. We also won’t be asking you to click on any links, to visit any website other than telecom.co.nz, or to download any files.”

Ms Croombs emphasised that customers needed to continue to be vigilant about detecting phone and email scams. If they are in any doubt, they should compare the instructions from the person who has called them or in an email to the instructions on the Telecom website about the setting change, at www.telecom.co.nz/smtp






Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 1084021 8-Jul-2014 11:55
One person supports this post
Send private message

good luck!  Telecom don't have the best track record for making changes to their email systems.  

2442 posts

Uber Geek
+1 received by user: 720

Trusted
Lifetime subscriber

  Reply # 1084037 8-Jul-2014 12:10
Send private message

Presumably this is smtp.xtra.co.nz though I can't see that actually noted in the above or on the web site.

For different reasons we still have clients using this for scan-to-email from photocopiers, so will put a plan in place.  I'll be interested to see whether we or the relevant clients are are contacted about this.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Stu

Hammered
5069 posts

Uber Geek
+1 received by user: 1067

Moderator
Trusted
Lifetime subscriber

  Reply # 1084045 8-Jul-2014 12:19
Send private message

This is for Telecom Business Hub hosted domains by the looks. I think they are using officemail.co.nz servers currently? Could be wrong. Haven't had any customers using the Telecom Business hosting in years.



BDFL - Memuneh
61319 posts

Uber Geek
+1 received by user: 12063

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1084073 8-Jul-2014 13:05
Send private message

BigHammer: This is for Telecom Business Hub hosted domains by the looks. I think they are using officemail.co.nz servers currently? Could be wrong. Haven't had any customers using the Telecom Business hosting in years.


This for both business and consumer customers, according to a Telecom person I just contacted.





2442 posts

Uber Geek
+1 received by user: 720

Trusted
Lifetime subscriber

  Reply # 1084078 8-Jul-2014 13:10
Send private message

freitasm could you please ask your contact for detailed confirmation which FQDN's will be affected by this?  For those of us with email enabled appliances like DVRs or scan-to-SMTP devices deployed all over the countryside, I have my doubts that the end-user contact attempt would go smoothly.

edit - proofreading




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

18313 posts

Uber Geek
+1 received by user: 5245

Trusted
Lifetime subscriber

  Reply # 1084093 8-Jul-2014 13:46
Send private message

Agreed more details would be ideal. 


14140 posts

Uber Geek
+1 received by user: 2546

Trusted
Subscriber

  Reply # 1084101 8-Jul-2014 14:12
2 people support this post
Send private message

Why can't they just alter DNS so customers use the new server automatically?




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


18313 posts

Uber Geek
+1 received by user: 5245

Trusted
Lifetime subscriber

  Reply # 1084103 8-Jul-2014 14:14
One person supports this post
Send private message

timmmay: Why can't they just alter DNS so customers use the new server automatically?


I presume because other options like TLS/SSL and port numbers need to be configured.


1486 posts

Uber Geek
+1 received by user: 466

Trusted

  Reply # 1084104 8-Jul-2014 14:14
2 people support this post
Send private message

because you need to change the ports to SSL anyway so DNS is only half the problem




21462 posts

Uber Geek
+1 received by user: 4362

Trusted
Subscriber

  Reply # 1084418 8-Jul-2014 21:05
Send private message

Round of applause for telecom for this change IMO...




Richard rich.ms



BDFL - Memuneh
61319 posts

Uber Geek
+1 received by user: 12063

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1084554 9-Jul-2014 09:13
Send private message

Dynamic: freitasm could you please ask your contact for detailed confirmation which FQDN's will be affected by this?  


The affectted FQDN is smtp.xtra.co.nz.




2442 posts

Uber Geek
+1 received by user: 720

Trusted
Lifetime subscriber

  Reply # 1084555 9-Jul-2014 09:14
One person supports this post
Send private message

Thank you Mauricio




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

2442 posts

Uber Geek
+1 received by user: 720

Trusted
Lifetime subscriber

  Reply # 1084612 9-Jul-2014 11:09
Send private message

Just spoke to a client (home based business) who had an unintelligible voicemail left by someone from Telecom with something to do about email.  I've asked them to let me know if there is any further communication.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

784 posts

Ultimate Geek
+1 received by user: 141

Trusted

  Reply # 1088468 14-Jul-2014 12:28
Send private message

Received a bunch of emails this morning from addresses that send out through smtp.xtra.co.nz. We're using a smart host setup, so it's an easy fix. Not looking forward to the customers coming in saying 'my email isn't working!', however.




 


Stu

Hammered
5069 posts

Uber Geek
+1 received by user: 1067

Moderator
Trusted
Lifetime subscriber

  Reply # 1088852 14-Jul-2014 20:09
One person supports this post
Send private message

In the emails they're sending to those using the current SMTP Server from custom domains:

OPTION 2: Use your FREE xtra.co.nz email address.
All Telecom broadband customers have a FREE xtra.co.nz email address. You can sign up or activate yours now at telecom.co.nz/email

All kinds of wrong.

 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.