Can you please put the prepay expirey date back on the web site??

Forums › Spark New Zealand (including Skinny and BigPipe) › Can you please put the prepay expirey date back on the web site??

old3eyes

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#150242 16-Jul-2014 10:30

Back before the new Prepay website was setup you were able to see what your balance was and it's expiry date. Now unless you've toped up since the new website was created there is no expiry date only balance.. The only indicator is in the "Recent Transactions" list..

We just got Skinny to do it and now you remove it..

Thanx in advance..

Regards,

Old3eyes

NonprayingMantis

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#1089841 16-Jul-2014 11:31

considering this is only really a useful feature for customers who spend $20 or less per year, I doubt it is high priority to make those changes.

ajobbins

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#1089849 16-Jul-2014 11:47

Does't it tell you the expiry date when you call *333 for a balance?

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garbonzai

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#1089856 16-Jul-2014 11:55

ajobbins: Does't it tell you the expiry date when you call *333 for a balance?

Nope, just sent txt to check.

ajobbins

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#1089876 16-Jul-2014 12:12

garbonzai:
ajobbins: Does't it tell you the expiry date when you call *333 for a balance?

Nope, just sent txt to check.

What about if you call it, rather than text?

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garbonzai

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#1089879 16-Jul-2014 12:20

ajobbins:
garbonzai:
ajobbins: Does't it tell you the expiry date when you call *333 for a balance?

Nope, just sent txt to check.

What about if you call it, rather than text?

No, could not hear anywhere, they really push to use there smart phone app though, just had a look in app, nothing in their either, very strange, why are they hiding it??

mattwnz

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#1089921 16-Jul-2014 13:10

You could always talk to their help desk each time you want to know the balance. Or email them requesting it.