My prepay was due to expire on the 13th of this month and I did not add any money so my $19 package stopped. I spent some money on data and texting on the 14th and 15th. This reduced my balance from $1.90 to 30cents.
On the 17th (today) I put $20 on my phone and my package renewed. I looked at the renewal date and it said it was the 13th of next month. As it had been backdated I expected to have the $1.60 refunded to my balance. I would have also accepted if my renewal data was the $17th of next month.
I phoned up Telecom and apparently that is how it is supposed to work.
It seems a bit of a ripoff that I have 4 days less before I have to renew and got nothing for it. The Telecom person admitted that if I had cancelled the $19 pack, put the money on, and then selected it again I would have got the full month worth.
This has happened to me on previous months, I just had not been absolutely positive about it. The Telecom person basically said it was my fault for not renewing in time
What do you guys think about this, I am happy to be told to suck it up if that's what the consensus is, but I know there must be many many people who are in the same situation as me.