I've been fighting a lengthy battle with frequent disconnects on VDSL and having a hard time convincing someone them that it's a problem that needs to be resolved. As a result, I'm having to call broadband support rather often. I called again today, expecting to have to have to wait for a half hour on hold, and 'fight' to get to level 2 support. ("yes, i'm using your modem. no, actually it doesn't matter that I'm not using filters because i have VDSL. Actually doesn't matter if I'm using WIFI or not because DSL + Internet lights are turning off on modem ....").
Just wanted to say that I was pleasantly surprised today that in spite of 'unusually high call volume', this time my call was immediately routed to level 2 and I spent zero time on hold. If that's by design with the support system, just wanted to say thanks, and well done. If it was a fluke, i'll just pretend that was by design. :-)