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Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone having issues with Credit Card Auto-Top Up & Account History?


662 posts

Ultimate Geek


#150997 10-Aug-2014 17:19
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Today, I've had to manually top-up my account because the 30 day auto top-up never fired.

When I logged into the website my credit card details were no longer saved/linked to my account (??)

Anyone else experiencing similar issues with Skinny CC auto top-up?

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662 posts

Ultimate Geek


  #1105948 10-Aug-2014 17:20
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Forgot to mention.

From the Account History page, my Payment and Order History has been completely wiped.

However, my Usage History appears to be intact.

1352 posts

Uber Geek

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  #1106341 11-Aug-2014 12:26
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I had a similar issue two weeks ago. I had to delete and reenter my CC details for our family accounts. 

One of my clients who uses Skinny for their business phones had the same problem. All their phones needed the CC details to be reentered after the auto top-up didn't happen.

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