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Topic # 151093 13-Aug-2014 20:41
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My parents have moved house and have changed from Spark to Vodafone. They have a new phone number. The phone line at the old house gets disconnected tomorrow. Is there any way I can get a voicemail message left on their old phone number with their new number?
I rang Spark and they said that it couldn't be done as the new number is vodafone. All seems a bit petty to me. My parents were telecom customers at the same address for 43 years.
I rang vodafone and they said that as they don't control the original number they can't do anything but if t they did it would be no problem to have a voicemail left on an old vodafone number for a spark number.

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  Reply # 1107952 13-Aug-2014 20:58
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Have the old number transferred to 2talk.co.nz.
For $6.50 a month they will transfer the call to the new number.






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  Reply # 1108176 14-Aug-2014 10:17
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Not petty at all - it is called business. They want a service, so they need to pay for that service.

If they were willing to pay Spark for a voice mailbox on their old number then they could leave a message on that mailbox. Or they could get their old number customer linked to their new number.

They should have ported their landline number to Vodafone and then they wouldn't have had the change in number at all.

 
 
 
 




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  Reply # 1108179 14-Aug-2014 10:24
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We were told that porting the number was not posssible because it was a different exchange.

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  Reply # 1108183 14-Aug-2014 10:37
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There are other providers that could have done this no problem. WorldxChange, 2talk, Orcon.




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  Reply # 1108209 14-Aug-2014 10:54
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Another option since already with Vodafone is switch to naked DSL and use their Home Phone Wireless for the landline. This will get around the number port issue to the exchange. You will need to act quickly though. Number porting usually has a few days lead time. Instead of disconnecting the telecom line, get this moved to their Customer Links service ASAP. That would hold the number whilst you organise number porting and provider.

There is absolutely no reason these days to loose your number when moving anywhere within you local calling area.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1108363 14-Aug-2014 13:14
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bun1: [..] My parents were telecom customers at the same address for 43 years.


Being pedantic here, but your parents have been customers of Telecom since 1 April, 1987. Prior to that, it was the NZ Post Office.




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