"Sorry, your phone is not a Spark mobile" When registering for Prepay

Forums › Spark New Zealand (including Skinny and BigPipe) › "Sorry, your phone is not a Spark mobile" When registering for Prepay

joshhill96

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#151440 25-Aug-2014 16:55

Anyone had this issue after they ported and wanted to register so they can login into the app?

I ported "successfully" on Friday August 25th and since then Spark have continuously been in touch and calls/texts/emails and social media who keep saying try again and let us know, still the same error. Quite Frustrating.

The error is seen on both Android App, and the web portal. 3G sign in on the web portal works but I want to get a account so I can login to the app and the Thanks programme.

I would like to know if you know anyone or have you had the same issue and has Spark resolved this for you?

freitasm

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#1115432 25-Aug-2014 18:59

What phone is this, what exact model and where did it come from?

I understand it is working correctly on Spark?

You left the most important bits out of your message...

joshhill96

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#1115449 25-Aug-2014 19:35

My Apologies

I have a Moto G Dual SIM 8GB from JBHIFI Android 4.4.4
I am connected on Spark and can use the network, texts, calls etc... so the phone is not the issue.

I have looked on the Facebook Page and have noticed another user with this issue but wanting to know if anyone has this issue from the Geekzone community.

Here is a screenshot

https://imgur.com/h7rXcgN

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

johntynz

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#1115460 25-Aug-2014 19:59

the order may not be 100% completed on the spark side of things, give them a call and find out?

DKe

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#1115489 25-Aug-2014 20:58

That happened to me as well when I finally got ported to Spark. Rang them up and they said to wait a bit for the system to recognise my number. I think you will receive a txt from them that everything is ready.

joshhill96

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#1115493 25-Aug-2014 21:02

DKe: That happened to me as well when I finally got ported to Spark. Rang them up and they said to wait a bit for the system to recognise my number. I think you will receive a txt from them that everything is ready.

I had the text saying the porting is 100% complete, even had a email. Hmmmmm

DKe

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#1115502 25-Aug-2014 21:13

joshhill96:
DKe: That happened to me as well when I finally got ported to Spark. Rang them up and they said to wait a bit for the system to recognise my number. I think you will receive a txt from them that everything is ready.

I had the text saying the porting is 100% complete, even had a email. Hmmmmm

I can only suggest to give them a call or try registering again tomorrow. Also just letting you know that my phone's IMEI wasn't Spark "Compatible" but its working fine. I only got that error message when I tried to register my number right after being ported.

joshhill96

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#1115509 25-Aug-2014 21:19

DKe:
joshhill96:
DKe: That happened to me as well when I finally got ported to Spark. Rang them up and they said to wait a bit for the system to recognise my number. I think you will receive a txt from them that everything is ready.

I had the text saying the porting is 100% complete, even had a email. Hmmmmm

I can only suggest to give them a call or try registering again tomorrow.

I will give them a month, I have been calling them and they calling me, so by now they should rectify their system error. One month Spark ;-)