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2 posts

Wannabe Geek

Topic # 152045 14-Sep-2014 11:55
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I have just moved my 'office' from one room to another, both of which have Telecom jack points.

In the previous room I was able to run my Internet connection plus my telephone and fax (it is a printer/fax/scanner). In the 'new' room if my Internet connection is working I can not use my telephone and fax at the same time. If I my telephone and fax are working then I can not get my Internet connection.

I can only get the Internet (or alternatively, the phone and fax) working, by running the cable from the 'ADSL' point on the Telecom filter to the relevant appliance. Running the cable from the 'Phone' point on the filter to any of the appliances does not work

I have tried numerous spare filters and telephone cables but this has not worked so that can not be the problem.

I am now beginning to wonder if this has something to do with the telecom cabling as they are different in each room.

The telephone cable going into the room that I previously used has two white plus one red and one blue covered wires. Unfortunately I removed the wiring from this jack point as this cable is not required and made a mess of the room but by the way the wires are intertwined it looks like one white plus the red one went in one slot and the other white plus the blue one went into another. The cable is now neatly hidden from view.

The telephone cable going into the room I am now using has the following wires and connections into the jack point:


  • two reds going in to slot number 2;
  • two blues going into slot number 3, and;
  • two whites going into slot number 5.
  • a third white, which is not connected to anything
Any guidance would be most welcome.



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2597 posts

Uber Geek
+1 received by user: 363

  Reply # 1128293 14-Sep-2014 13:45
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Did you use a plug in filter in the other room? That would suggest that there wasn't a master filter. Jacks with more than 1 cable are part of a chain. If you remove one because it offends your sense of feng sui the chain is broken so somewhere there will be a jack or jacks that aren't connected. If you can get anything from other room you must have a connection there still. The internet would only work via ADSL side of filter no mystery there. The fax should work througb the telephone side. There can't be double filtering or else ADSL wouldn't work. I think you need someone on site.

2 posts

Wannabe Geek

  Reply # 1128395 14-Sep-2014 16:33
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Thanks for the response, Bung.

I have filters on all telephone jack points.

By trial (and much error) I have got everything working by simply swapping a filter.

I took the one (Speedtouch ADSL Filter) from the jack point where the phone comes into the house (kitchen) and put it into the new 'office' and put one of the others I have (D-Link DSL - 12MF-NZ ADSL Inline Filter) at the kitchen jack point.

The third type of filter I had been using was the Telequip DSL 381 ADSL Filter.

Interestingly the Speedtouch filter was supplied by the Telecom workmen who had to service our phones a year or so ago (they weren't working back then when Chorus moved their lines after the authorities had replaced a power pole on the street). The Speedtouch filter does not have a 'Telepermit' tick on it where as the D-Link & Telequip ones do.

I would be interested to learn why using the Speedtouch filter works when the others wouldn't.

Thanks for reading my posts.

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