Home phone down, but broadband up after stormy weather

Forums › Spark New Zealand (including Skinny and BigPipe) › Home phone down, but broadband up after stormy weather

tardtasticx

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#152274 22-Sep-2014 13:41

So as the title suggests, our landline phone is down but our broadband is up.

We have VDSL so have a master filter thingy installed, but I was on the understanding that both data and phone were delivered over the same line from the street?

4 telephone jacks in the house all give the same problem, so Spark arranged a Chorus visit tomorrow and setup call diversion in the mean time. I'm just worried about being charged for call out fee since broadband is still working? We pay line maintenance if that helps.

The weather this morning was pretty bad, and phone was down since I woke up around 8.

I'm in Wattle Downs area, Auckland, if any other GeekZoners around here are having similar issues?

Cheers,
Sam

cyril7

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#1133656 22-Sep-2014 13:42

Hi, is the VDSL at normal speed or heavily crippled, its possible that you loose a leg, this will kill the voice but DSL will limp on with an earth return.

Cyril

tardtasticx

3075 posts

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#1133703 22-Sep-2014 14:09

cyril7: Hi, is the VDSL at normal speed or heavily crippled, its possible that you loose a leg, this will kill the voice but DSL will limp on with an earth return.

Cyril

Normal speeds in signature,
just ran a speediest now and got:

[to WorldNet server on SpeedTest.net]
22 down
9.75 up
27ping

[to spark.co.nz/myspark/myinternet/testyourspeed/]
18.49 down
9.47 up
24ping

Heres the details from modem as well:

Speed isn't hugely crippled but not normal either

cyril7

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#1133707 22-Sep-2014 14:13

Hmmm, if it was a lost leg then one would see a massive jump in attenuation and large drop in speed, more likely a leg on the voice side of the circuit is down, this could be on you property of at the exchange before the exchange side filter. Do you get voice if you plug into the DSL port directly (ie pull the modem).

Cyril

tardtasticx

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#1133733 22-Sep-2014 14:33

cyril7: Hmmm, if it was a lost leg then one would see a massive jump in attenuation and large drop in speed, more likely a leg on the voice side of the circuit is down, this could be on you property of at the exchange before the exchange side filter. Do you get voice if you plug into the DSL port directly (ie pull the modem).

Cyril

I think I get what you mean. Our VDSL jack has a different plug, its the same connecter as the DSL jack on the back of the modem (square instead of like the BT jack). So I plugged the end of the cable that goes to the modem, into the back of the phone. No change and still no dial tone (phone also says "Check Phone Line".

We have a standard BT jack that has ADSL written on it that the previous owners had installed but I don't think that works anymore since we upgraded to VDSL. So not sure if the lack of dial tone on that plug us related.

Just tried a phone in one other jackpot we have in the flat. The flat has a separate line thats never been connected because it was once rented out by old owners. When we first tried it it gave a pre-recorded message but now we don't get anything, just like the normal line

cyril7

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#1133736 22-Sep-2014 14:37

Just call Chorus, might have drop a leg at the exchange on the voice side or line card died.

Cyril

tardtasticx

3075 posts

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#1133738 22-Sep-2014 14:40

cyril7: Just call Chorus, might have drop a leg at the exchange on the voice side or line card died.

Cyril

Yeh Spark arranged for them to visit tomorrow at 11 or something. Was hoping there was some magical wire I could jiggle somewhere and bring it back :P

Thanks for your help tho :3 Much appreciated

coffeebaron

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#1133739 22-Sep-2014 14:43

If you were on VoIP, you'd still have a phoneline:)

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tardtasticx

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#1134082 22-Sep-2014 20:41

All fixed!

Chorus guy actually worked on it tonight and had it done by around 7pm.

He rang the house phone to confirm it was fine, and said there was water on our cable. Hopefully should be fine now.