Spark warns customers of fraudulent phone calls

Spark has had reports that some of its customers have been contacted by fraudsters claiming to be from Spark.

The fraudsters are reportedly telling customers that their Spark services are about to be cut off because of security issues and then asking the customers to go online to a fake Spark webpage. Customers are also being asked to give remote access to their computer and provide personal banking information as part of this scam. We understand in some instances the fraudsters are giving customers a made-up “employee number” to verify their identity.

These calls are not from Spark and Spark strongly advises anyone who receives one of these calls to hang up immediately. It’s very important the customers do not hand over any personal banking information and do not proceed to the fraudulent webpage. If anyone has passed on information, Spark advises them to contact their bank immediately.

Please be assured that these fraudsters do not have access to Spark systems.