Is 4G activated separately?

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Behodar

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Topic # 152443 26-Sep-2014 16:51

I've just ported my number over to Spark (it took effect about 10 minutes ago) and I have 3G but not 4G. Is 4G activation a separate process or has my provisioning been stuffed up?

jonb

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Reply # 1138387 26-Sep-2014 16:53

When 4g network was first activated you had a get a new special 4G SIM and transfer over. I assume that is still the case?

Behodar

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Reply # 1138388 26-Sep-2014 16:55

As it's a new connection I should have the latest SIM.

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gajan

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Reply # 1138434 26-Sep-2014 19:11

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No difference in SIMs anymore. All SIMs are 4G enabled. Try a power on / power off and failing that you may need to call in to check provisioning has been completed.

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Behodar

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Reply # 1138448 26-Sep-2014 20:01

After noticing that the phone had connected to my home Wi-Fi without requiring the password, I realised that it had silently imported the settings from my old 3G phone. I did a Reset Network Settings and 4G is working now :)

It is, however, slower than I expected. I've seen speed tests in the high double digits so was surprised to only get 22.51 down, 9.81 up (in Whakatane - I can't imagine that there is too much congestion here especially at 8 pm).

SteveON

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Reply # 1138461 26-Sep-2014 20:27

Lol 22mb on a mobile phone ... First world issues.

Behodar

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Reply # 1138464 26-Sep-2014 20:34

I never said that it was an issue; indeed it's a huge improvement over the 2-3 Mb/s I used to get with 3G. It simply surprised me, given some of the tests posted by others.

robjg63

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Reply # 1138473 26-Sep-2014 20:53

Watch how much data you use with the speed tests - a few people have had surprises when they found their data gone.

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Behodar

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Reply # 1138474 26-Sep-2014 20:54

Yeah, I'd heard that - that's why I've just done the one :)

Behodar

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Reply # 1138696 27-Sep-2014 12:18

Behodar: It is, however, slower than I expected. I've seen speed tests in the high double digits so was surprised to only get 22.51 down, 9.81 up (in Whakatane - I can't imagine that there is too much congestion here especially at 8 pm).

I realised that I wasn't testing against a Spark server. I retested in the same location at 12 pm and got a much better 55 Mb/s :)