OnePlus One not working on Skinny network

Forums › Spark New Zealand (including Skinny and BigPipe) › OnePlus One not working on Skinny network

FC

8 posts

Wannabe Geek

#153592 2-Oct-2014 10:01

Hi Skinny,

I manage to get an invite to purchase one of the popular OnePlus One Sandstone Black 64GB Model A0001 and to my surprise after inserting a skinny SIM into the device, the only available network operator after searching are: Telecom NZ (not Spark), Vodafone NZ and 2degrees. And calling to your helpdesk person, she say that device is not supporting on our network. That is un-acceptable as Skinny network is operating on Spark 3G and 4G network and OnePlus One device frequency band meets all of your network specification. To my knowledge this should be an easy fix as all is required is to add this device to your mobile device management platform to enable basic mobile service like calling, texting, data and roaming. I don't know how long I have to wait and maybe the only way for me is to number port to other network providers and find out if my new OnePlus One work until I find one that does. Hope you can provide me a solution here.

Cheers
FC

graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1145428 2-Oct-2014 10:36

What message do you get when you are using the skinny SIM.

I'm not sure what Telecom NZ could be if it is not Spark. I thought the operator name was held in a list in the phone firmware (but it is years since I worked in the mobile industry) so it does not surprise me that your phone is using the old name.

LivingSkinny

513 posts

Ultimate Geek
+1 received by user: 129

Trusted

Skinny

#1145465 2-Oct-2014 11:10

Have you tried selecting Telecom as the network operator? We run on the Spark network.

Can you PM me your IMEI number please. You can get this by calling *#06#

FC

8 posts

Wannabe Geek

#1145533 2-Oct-2014 13:14

When I click on to register onto Telecom NZ, after a while it say that "your SIM card doesn't allowed connection on this network", which it support to be as the SIM is Skinny not Telecom/Spark SIM version. However only 3 available network providers are listed during the search.

Re: Skinny: Have PM you my IMEI no. Hope you able to come up with a solution for me here.

Cheers
FC

FC

8 posts

Wannabe Geek

#1146176 3-Oct-2014 00:04

Manage to solve the problem by turning upside down the SIM as all this time the SIM is inserted wrongly 😅. Only thing is that APN needed to be manually inputed. Am very happy with the LTE speed test, manage to get over 60Mbps D/L and15Mbps U/L. Now Skinny can add another device to their LTE compatibility list 😄

graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1146301 3-Oct-2014 09:24

Good news that you've fixed the problem.

Not so impressive that the phone just didn't say something like "No SIM detected". Pretty rubbish software there.