Major latency issues with mobile data on Skinny from Taupo

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openmedia

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#153594 2-Oct-2014 10:41

I'm in Taupo for the week having to tether off my phone for data. I'm using a brand new MotoG currently in 3G mode as there is no 4G here. I'm not trying to use a lot of data, just a bit of geekzone plus a couple of news sites.

Mobile apps on the phone are largely ok, but actual web browsing on the phone or via my laptop via WiFi tether is largely unusable

for example some serious latency to google's public DNS and major packet loss to stuff.co.nz

ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=52 time=19358 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=52 time=18550 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=52 time=17549 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=52 time=16591 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=52 time=15799 ms
64 bytes from 8.8.8.8: icmp_seq=6 ttl=52 time=16715 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=52 time=16418 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=52 time=15417 ms
64 bytes from 8.8.8.8: icmp_seq=9 ttl=52 time=14418 ms
64 bytes from 8.8.8.8: icmp_seq=10 ttl=52 time=13418 ms
64 bytes from 8.8.8.8: icmp_seq=11 ttl=52 time=12425 ms
64 bytes from 8.8.8.8: icmp_seq=12 ttl=52 time=11491 ms
64 bytes from 8.8.8.8: icmp_seq=13 ttl=52 time=10817 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=52 time=12177 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=52 time=11237 ms
64 bytes from 8.8.8.8: icmp_seq=16 ttl=52 time=11711 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=52 time=10874 ms
64 bytes from 8.8.8.8: icmp_seq=18 ttl=52 time=10037 ms
64 bytes from 8.8.8.8: icmp_seq=19 ttl=52 time=9376 ms
64 bytes from 8.8.8.8: icmp_seq=20 ttl=52 time=8945 ms
64 bytes from 8.8.8.8: icmp_seq=21 ttl=52 time=9276 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=52 time=8585 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=52 time=6754 ms
64 bytes from 8.8.8.8: icmp_seq=25 ttl=52 time=5846 ms
64 bytes from 8.8.8.8: icmp_seq=26 ttl=52 time=4875 ms
64 bytes from 8.8.8.8: icmp_seq=27 ttl=52 time=4075 ms
64 bytes from 8.8.8.8: icmp_seq=28 ttl=52 time=3347 ms
64 bytes from 8.8.8.8: icmp_seq=29 ttl=52 time=2452 ms
64 bytes from 8.8.8.8: icmp_seq=30 ttl=52 time=1716 ms
64 bytes from 8.8.8.8: icmp_seq=31 ttl=52 time=815 ms
64 bytes from 8.8.8.8: icmp_seq=32 ttl=52 time=120 ms
64 bytes from 8.8.8.8: icmp_seq=33 ttl=52 time=608 ms
64 bytes from 8.8.8.8: icmp_seq=34 ttl=52 time=2643 ms
^C
--- 8.8.8.8 ping statistics ---
38 packets transmitted, 33 received, 13% packet loss, time 37003ms
rtt min/avg/max/mdev = 120.596/9831.835/19358.848/5631.930 ms, pipe 20

ping stuff.co.nz
PING stuff.co.nz (202.21.128.102) 56(84) bytes of data.
64 bytes from 202.21.128.102: icmp_seq=1 ttl=55 time=256 ms
64 bytes from 202.21.128.102: icmp_seq=2 ttl=55 time=178 ms
64 bytes from 202.21.128.102: icmp_seq=3 ttl=55 time=384 ms
64 bytes from 202.21.128.102: icmp_seq=4 ttl=56 time=126 ms
64 bytes from 202.21.128.102: icmp_seq=5 ttl=55 time=148 ms
^C
--- stuff.co.nz ping statistics ---
49 packets transmitted, 5 received, 89% packet loss, time 47999ms
rtt min/avg/max/mdev = 126.868/218.918/384.257/93.663 ms

Any know issues, or tips/tricks

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

openmedia

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#1145435 2-Oct-2014 10:42

Oh and is anyone monitoring the Skinny twitter account as I've not seen any activity for some time.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

hio77

'That VDSL Cat'
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#1145451 2-Oct-2014 10:48

is it possible for you to teather with a cable?

last time i was 3G bound for awhile, i found much the same experience, cable cut out the wireless interference in the area and it subsided a fair bit.

funny enough, this is the same phone that i was able to hold a pretty constant 100ms on CS.. while on the train. - tunnels werent my friend, we gave up on the idea after a round or two, was a spot of entertainment for the daily hour each way ride though.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

openmedia

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#1146279 3-Oct-2014 08:47

Tried via tether over USB cable and the same issues.

Any other ideas?

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

Yabanize

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#1146304 3-Oct-2014 09:27

openmedia: Oh and is anyone monitoring the Skinny twitter account as I've not seen any activity for some time.

Doesnt look like it eh, But they monitor http://facebook.com/skinny and you can email them here http://support.skinny.co.nz/app/ask

LivingSkinny

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#1149538 7-Oct-2014 21:48

openmedia: I'm in Taupo for the week having to tether off my phone for data. I'm using a brand new MotoG currently in 3G mode as there is no 4G here. I'm not trying to use a lot of data, just a bit of geekzone plus a couple of news sites.

Mobile apps on the phone are largely ok, but actual web browsing on the phone or via my laptop via WiFi tether is largely unusable

for example some serious latency to google's public DNS and major packet loss to stuff.co.nz

ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=52 time=19358 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=52 time=18550 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=52 time=17549 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=52 time=16591 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=52 time=15799 ms
64 bytes from 8.8.8.8: icmp_seq=6 ttl=52 time=16715 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=52 time=16418 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=52 time=15417 ms
64 bytes from 8.8.8.8: icmp_seq=9 ttl=52 time=14418 ms
64 bytes from 8.8.8.8: icmp_seq=10 ttl=52 time=13418 ms
64 bytes from 8.8.8.8: icmp_seq=11 ttl=52 time=12425 ms
64 bytes from 8.8.8.8: icmp_seq=12 ttl=52 time=11491 ms
64 bytes from 8.8.8.8: icmp_seq=13 ttl=52 time=10817 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=52 time=12177 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=52 time=11237 ms
64 bytes from 8.8.8.8: icmp_seq=16 ttl=52 time=11711 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=52 time=10874 ms
64 bytes from 8.8.8.8: icmp_seq=18 ttl=52 time=10037 ms
64 bytes from 8.8.8.8: icmp_seq=19 ttl=52 time=9376 ms
64 bytes from 8.8.8.8: icmp_seq=20 ttl=52 time=8945 ms
64 bytes from 8.8.8.8: icmp_seq=21 ttl=52 time=9276 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=52 time=8585 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=52 time=6754 ms
64 bytes from 8.8.8.8: icmp_seq=25 ttl=52 time=5846 ms
64 bytes from 8.8.8.8: icmp_seq=26 ttl=52 time=4875 ms
64 bytes from 8.8.8.8: icmp_seq=27 ttl=52 time=4075 ms
64 bytes from 8.8.8.8: icmp_seq=28 ttl=52 time=3347 ms
64 bytes from 8.8.8.8: icmp_seq=29 ttl=52 time=2452 ms
64 bytes from 8.8.8.8: icmp_seq=30 ttl=52 time=1716 ms
64 bytes from 8.8.8.8: icmp_seq=31 ttl=52 time=815 ms
64 bytes from 8.8.8.8: icmp_seq=32 ttl=52 time=120 ms
64 bytes from 8.8.8.8: icmp_seq=33 ttl=52 time=608 ms
64 bytes from 8.8.8.8: icmp_seq=34 ttl=52 time=2643 ms
^C
--- 8.8.8.8 ping statistics ---
38 packets transmitted, 33 received, 13% packet loss, time 37003ms
rtt min/avg/max/mdev = 120.596/9831.835/19358.848/5631.930 ms, pipe 20

ping stuff.co.nz
PING stuff.co.nz (202.21.128.102) 56(84) bytes of data.
64 bytes from 202.21.128.102: icmp_seq=1 ttl=55 time=256 ms
64 bytes from 202.21.128.102: icmp_seq=2 ttl=55 time=178 ms
64 bytes from 202.21.128.102: icmp_seq=3 ttl=55 time=384 ms
64 bytes from 202.21.128.102: icmp_seq=4 ttl=56 time=126 ms
64 bytes from 202.21.128.102: icmp_seq=5 ttl=55 time=148 ms
^C
--- stuff.co.nz ping statistics ---
49 packets transmitted, 5 received, 89% packet loss, time 47999ms
rtt min/avg/max/mdev = 126.868/218.918/384.257/93.663 ms

Any know issues, or tips/tricks

Hi

If you can PM me your number and date / time for when you are experiencing a very slow data session on mobile data and what you are experiencing onscreen (e.g. hung webpage, error message) then I will get someone to investigate.

Cheers

Paul