Setting up innbox v50 on Spark VDSL

Forums › Spark New Zealand (including Skinny and BigPipe) › Setting up innbox v50 on Spark VDSL

Stan

929 posts

Ultimate Geek
+1 received by user: 183
Inactive user

#153717 6-Oct-2014 08:10

I have been attempting to set up a borrowed innbox v50 for vdsl on spark VDSL however it refuses to authenticate (according to the logs) using: user@xtrabb.co.nz and password, pap authentication.

Dose anyone have any experience setting up this modem on spark?

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1147974 6-Oct-2014 08:23

It doesn't matter what you use as your user details on Spark as all authentication is port based.

Stan

929 posts

Ultimate Geek
+1 received by user: 183
Inactive user

#1147983 6-Oct-2014 08:37

Some screenshots

nitrotech

1285 posts

Uber Geek
+1 received by user: 168

#1147997 6-Oct-2014 09:13

There is some info here:

http://www.worldnet.co.nz/support/dsl/?menu=configadslrouter_InnBoxV50u

But there is a better guide around somewhere - i think on the connect play site.

Basically what I had to do to get it to work was delete the PPP interface and recreate it - then everything worked as expected.

dukester

477 posts

Ultimate Geek
+1 received by user: 48

ID Verified

Lifetime subscriber

#1147998 6-Oct-2014 09:15

Is VLAN10 tagged?

Stan

929 posts

Ultimate Geek
+1 received by user: 183
Inactive user

#1148136 6-Oct-2014 11:53

dukester: Is VLAN10 tagged?

Yes.
I think the fault might be the cabinet as I can see 2 chorus vans parked next to it.

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#1149555 7-Oct-2014 22:17

Can you PM me your line details and I will attempt to look into this tomorrow.

Given that your modem is reporting a PAP failure, I have no reason to believe it.

Are you setting something in the password field? This field cannot be blank.

My views are my own, and may not necessarily represent those of my employer.

AliExpress

Shop now on AliExpress (affiliate link).

Stan

929 posts

Ultimate Geek
+1 received by user: 183
Inactive user

#1150574 9-Oct-2014 11:38

cbrpilot: Can you PM me your line details and I will attempt to look into this tomorrow.
Given that your modem is reporting a PAP failure, I have no reason to believe it. Are you setting something in the password field? This field cannot be blank.

Sorry I didn't see this till now I have limited internet connectivity.

My modem appears to have died in a lightning storm caused by a surge through the phone line this also appears to have affected the equipment in the cabinet. Chorus have swapped my port over (the next day) and spark has not reconfigured my port accordingly. I have spent 3 hours attempting to get your t1 support to do something about this but they have been less than useless. Finally today after they closed my case (again) with no result I got put through to t2 support in NZ who picked up the problem immediately and are reconfiguring there servers to the new port apparently a 10min job (it has been 4 hours)
Even though I am being very dark about spark you did give more data on my mobile and a new vdsl modem so thats a plus just want my VDSL back its been a week.

Case number: 231274348878

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#1150581 9-Oct-2014 11:47

Hi Stan, unfortuately I'm not front line staff and don't have access to the system you've given the case number for.
Can you please PM me your phone number so that I can get this working for you?

My views are my own, and may not necessarily represent those of my employer.

Stan

929 posts

Ultimate Geek
+1 received by user: 183
Inactive user

#1150779 9-Oct-2014 14:57

cbrpilot: Hi Stan, unfortuately I'm not front line staff and don't have access to the system you've given the case number for.
Can you please PM me your phone number so that I can get this working for you?

Thank you very much :)