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Forums › Spark New Zealand › Losing free WiFi when changing prepaid plans


1567 posts

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Topic # 154289 23-Oct-2014 14:38
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So, I've subscribed to the $19 value plan throughout my time as a Spark mobile customer, which gives me the free WiFi at hotspots.  For the last couple of days I've noticed that I lose internet connectivity whenever my phone connects to a hotspot.  It turns out that this is (presumably) because, in anticipation of changing to the new $19 music plan, I have cancelled renewal of my existing plan, which has a couple of weeks to run.
Spark, this doesn't seem right.  I have paid for the $19 package, which includes free WiFi and has two weeks remaining.  But when I try to access the WiFi, you tell me "you don't qualify for free WiFi just yet".  Can this be fixed?
Alternatively, if I pay for the music package now, will it start immediately or when my existing package expires?

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7936 posts

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Subscriber

  Reply # 1160766 23-Oct-2014 15:25
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You may need to re-register your phone number again to the WiFi.  




Regards,

Old3eyes



1567 posts

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+1 received by user: 813


  Reply # 1160777 23-Oct-2014 15:40
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Thanks but I already tried that.  I register the number, get sent the code by SMS, but when I then enter this code I get the "you don't qualify message"

 
 
 
 


116 posts

Master Geek
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  Reply # 1161156 24-Oct-2014 09:04
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sounds like a glitch , would suggest calling in and getting it checked

as for the new plan, it will start when you pay for it.

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