So, I've subscribed to the $19 value plan throughout my time as a Spark mobile customer, which gives me the free WiFi at hotspots. For the last couple of days I've noticed that I lose internet connectivity whenever my phone connects to a hotspot. It turns out that this is (presumably) because, in anticipation of changing to the new $19 music plan, I have cancelled renewal of my existing plan, which has a couple of weeks to run.
Spark, this doesn't seem right. I have paid for the $19 package, which includes free WiFi and has two weeks remaining. But when I try to access the WiFi, you tell me "you don't qualify for free WiFi just yet". Can this be fixed?
Alternatively, if I pay for the music package now, will it start immediately or when my existing package expires?
