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Forums › Spark New Zealand (including Skinny and BigPipe) › spark outage second time in a week
lestag

100 posts

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#154308 23-Oct-2014 21:10

So, for the second time in a week I have lost my broadband connection. No other isp appears to have the issue on adsl (there websites show no issues). Is this just a glitch? or are they on a slide?
this comes on top of them charging for paper bills and inept cal centre staff not telling me about static ip address charges when I downgraded my plan. No sorry, no nothing. I really wonder why I should stay, I have only been with them for 30 years

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coffeebaron
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  #1161000 23-Oct-2014 21:19
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What was the cause of your DSL outage? How's your wiring? Do you have a master filter installed?




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lestag

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  #1161007 23-Oct-2014 21:25

No wiring issues, spark have authentication issues. Line is up and connected.

michaelmurfy
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  #1161032 23-Oct-2014 22:02
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Residential xDSL is best effort and thus you can expect the odd outage on any ISP. Changing ISP's will not help your line stability as all ISP's get the odd issue.




Michael Murphy | https://murfy.nz
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cbrpilot
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  #1161035 23-Oct-2014 22:08
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Yes we are currently working on an issue in the Hamilton area for a number of our subscribers.
Yes it has effected the same customers that were effected earlier this week.  We hope to have the issue resolved shortly.

Dave.




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cbrpilot
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  #1161044 23-Oct-2014 22:34
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Sessions have started to restore.
We should have everyone up in the next 10 mins.




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tdgeek
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  #1161067 23-Oct-2014 22:48
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lestag: No wiring issues, spark have authentication issues. Line is up and connected.


How is your connection?

 
 
 
 

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plambrechtsen
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  #1161092 23-Oct-2014 23:36
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The vast majority of customers were back online by 10:42 after the remedial work had been done.

If you want to email me pl at spark.co.nz your line number and I can check if there are further issues with your line. I can't guarantee that there won't be any further outages since Retail Broadband is a best efforts service. But anything that is scheduled always happens after 1am.

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