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aaront

9 posts

Wannabe Geek


#154642 3-Nov-2014 13:53
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So I am booked in to switch my UFB connection from Spark to Big Pipe tomorrow and just got a call from Chorus to say that someone needs to be onsite tomorrow. Apparently a Chorus technician needs to get access to the property to "install and calibrate the modem" except there is no new modem to install as I am using my existing router.

Why would a Chorus technician need to do anything within the property when switching an existing UFB connection to a new provider? I am pretty sure when I switched from Orcon to Telecom about a year ago no one came out onsite, this switch just happened and I had to switch the login details in my router.

Is a site visit actually required or is this Chorus being Chorus?

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BigPipeNZ
1170 posts

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BigPipe

  #1167630 3-Nov-2014 14:00
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site visit not required.

drop our support team a note and we'll get it sorted.






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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