I have ordered a spark fibre over four weeks ago but hopefully I should be getting it today after several phone calls chasing helpdesk to arrange it.
The first call with helpdesk which was after 5pm, I got told they will take me through this process with Chorus to arrange the fibre connection but instead my call was transferred to Chorus which was not helpful as the fibre help desk was closed at 5pm. I emailed Chorus to arrange the fibre connection and asked a question whether I am suppose to sort out the connection or the service provider. The response from Chorus that I should contact the service provider as they are suppose to arrange it.
The second call with helpdesk, I explain my situation and was told that Chorus came over to my property on the 31st Oct and I was sent a notification email so I apologize as I assumed it was in my spam mail. I ask to arrange it again and was told it will take a max. of 5 days. I decided to search my inbox and spam folder for the email that they have supposedly sent, I cannot find the email from spark.
The third call to helpdesk, I asked whether the fibre was arrange with Chorus and was told they will sort it out now and yesterday Chorus phone me and indicate they will be coming in today but they will need the modem which Spark has not sent me.
The fourth call to helpdesk was to arrange the modem so it will can sent and arrive today.
This was not expected from spark after been a customer for over three years but my experience with setting up fibre connection in a new fletcher house was shocking. I will be annoyed if the modem does not turn up and chorus have to delay the installation then I will be shifting to different provider as I have had enough shoddy customer service. Fletcher recommended three service provider; vodafone, WXC and Orcon. So far I have been a customer with Orcon and that was shocking. Tried to contact Vodafone helpdesk but transferred to waiting for over 20 minutes so gave up on them. Might take a chance with WXC if spark does not happen today.