Sierra 595U stops operating after a random time

Forums › Spark New Zealand (including Skinny and BigPipe) › Sierra 595U stops operating after a random time

Thelonious

61 posts

Master Geek

#15562 28-Aug-2007 23:07

I have a 595U running on an Acer 6292 with Vista. It has the weird habit of firing up OK (well a PPP link protocol terminated msg sometimes), it will then connect and operate well. Some, unspecified time later the icons will still be showing "connected" as will the software but it no longer receives or transmits data, can't find websites etc. Neither will it then disconnect... the watcher software just hangs and a task manager kill is required.

I have tried:

- turn off all virus software, fire walls etc
- down load latest Sierra driver
- reinstall Telecom supplied software
- demo to the guys at the T/com shop

No joy.....

Anyone??
Thanks

cokemaster

Exited
4927 posts

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Retired Mod

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Lifetime subscriber

#84198 28-Aug-2007 23:20

Does the dormancy icon appear in EVDO Watcher when this occurs?
What happens if you use a manual (no EVDO watcher) connection (expect it to do the same thing)?

Have you tried a test datacard (from dealer) in the same machine with the same result? Or the same datacard in a different machine?

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nzbnw

2374 posts

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Spark NZ

#84200 28-Aug-2007 23:27

cokemaster: Does the dormancy icon appear in EVDO Watcher when this occurs?

I've seen a Sierra Aircard do what the OP says (with the dormancy icon). The fix I found was simply to delete all other dial-up connections. No more problems.

nzbnw

Thelonious

61 posts

Master Geek

#84202 28-Aug-2007 23:41

Cheers - shall try these possibilities and report.
Thanks
B

VOLUME

4 posts

Wannabe Geek

#84340 29-Aug-2007 20:34

I get the same problem with the card hope there is a solution

Thelonious

61 posts

Master Geek

#84564 30-Aug-2007 23:06

Further news

Have tried the suggestions and note:

- can't get the Aircard to connect without the software (Watcher). Attempts dial up. Nothing happens.
- the aircard is the only dial up connection so no joy there
- periodically the report is "hardware failkure". Resolves by unplugging device and re plugging

Still have long periods (2 hours where connection fine). Other times where 20 minutes is max

B

nzbnw

2374 posts

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Spark NZ

#84568 30-Aug-2007 23:19

Thelonious: Further news...

- can't get the Aircard to connect without the software (Watcher). Attempts dial up. Nothing happens.

That is very abnormal. Can you try to create a new dial-up connection, using the below settings:

User Name: mobile@jamamobile
Phone Number: #777
Password: telecom

There should be no reason why you can-not connect via a dial-up connection, as the Watcher uses one in the back ground (at least thats why understanding).

nzbnw

Thelonious

61 posts

Master Geek

#84573 30-Aug-2007 23:29

Thanks - shall try
Other information

The readings in watcher say

RSSI -46 dbm 1 x - 54 dbm when it claims to be connected but diesnt work
the others are
1 x EVDO Rev A available
1 x avaliable

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bender

220 posts

Master Geek

#84789 1-Sep-2007 13:15

I also get this with my 595 PCMCIA card. Drives me f'ing crazy but I posted about it two weeks ago and no one seemed to know anything about it.

VOLUME

4 posts

Wannabe Geek

#85008 3-Sep-2007 09:04

I wonder if it is a driver issue for Vista because it works great on a XP machine, pitty i dont have one any more..

Thelonious

61 posts

Master Geek

#85053 3-Sep-2007 11:06

I seem to be getting nowhere with it either. One other thought. Reading a review of the card it was mentioned that heat is an issue for all cards of this type.... I wonder if the things heat up after a period of time and performance is affected?

That said, I too have seen plenty of examples of success on XP. I have searched the Sierra site and downloaded the driver they recommend which they also claim copes with Vista.... no difference - still a problem.

B

Thelonious

61 posts

Master Geek

#85855 8-Sep-2007 16:58

Update for people following this problem..... Telecom has been helping with new suggestions here. Current state of play is:

- there is a suspicion that the Sierra watcher software can get kicked into a "dormant" state, by some software - mainly, far as I can see some email clients and maybe some browsers - although nothing is certain
- the workaround (or on top of) is to set up a separate dial up connection and work purely through that. I am testing that now.... which to be reliable takes a while since even with the old problem one might stay connected for 20minutes or an hour before becoming unusable
- it does seem that it is best to uninstall the Sierra software completely using this method since it has an (unpredictable ) habit of starting up where upon the experiement is contamoinated if not the connection

Shall report further in due course - so far so good

B

Thelonious

61 posts

Master Geek

#86868 16-Sep-2007 23:29

Further - update

It seems that it is best to:

- leave the Sierra software on your machine since the card needs the drivers and it is not clear (to me anyway) how to separate them from the watcher package and install them. So I just leave the software on the disk and don't run it
- use a standard dial up connection dedicated to the Aircard.
- so far so good with this set up. A couple of shut downs but I wouldn't swear there weren't confounding things going on somewhere else in the system

B