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coconuts

23 posts

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#155938 13-Nov-2014 19:31
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Hey guys!
Im with Spark, on 150 gb vdsl plan, been trying to called Spark for the last few couple of weeks to help me to reset dlm port, and 1) they say they dont know whats a dlm port reset is 2nd) they say my internet is good and ignore the problem, but ever since that power failure a few months ago my pings are terrible for gaming, been getting 45 pings to a local spark server compare to my 7 ping before, would any of you would be kind enough to point me to the right directions  to help me reset port so i can get back my old settings,

Regards

heres the modem settings as of now

 

 

 

 

 

 

 

 

 

DSL synchronization status

 

Up  

 

 

 

DSL up time

 

00:52:42  

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

Line Status

 

 

 

 

 

 

 

Help

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Line standard

 

VDSL2

 

 

 

Downstream line rate (kbit/s)

 

28431

 

 

 

Upstream line rate (kbit/s)

 

10356

 

 

 

Downstream SNR (dB) 

 

12.1

 

 

 

Upstream SNR (dB) 

 

14.5

 

 

 

Downstream line attenuation (dB)

 

11.2

 

 

 

Upstream line attenuation (dB)

 

22.2

 

 

 

Downstream output power (dBmV)

 

13.5

 

 

 

Upstream output power (dBmV)

 

-4.9

 

 

 

Downstream CRC

 

0

 

 

 

Upstream CRC

 

1

 

 

 

Downstream FEC

 

7380

 

 

 

Upstream FEC

 

737

 

 

 

 

 

 

 

 


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ianajmes
128 posts

Master Geek


  #1175408 13-Nov-2014 19:40
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Hi, I had a similar issue to yours, speed went throught the roof but so did ping...straight after the power outage..I think it's just a case of waiting for dlm to do its thing, mine went back down to normal 4 days ago (ping back to 5) after dlm reset Sunday morning.

Andib
1122 posts

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  #1175417 13-Nov-2014 20:02
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There is no such thing as a 'dlm port'.

Resetting the DSLAM port will reset DLM however

 
 
 
 


plambrechtsen
1948 posts

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  #1175543 14-Nov-2014 06:10
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I can do a port refresh if you want. But there is no easy way to kick off the dlm process as a isp. It all happens in Chorus land without any tools to manage it.

coconuts

23 posts

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  #1175545 14-Nov-2014 06:28
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plambrechtsen: I can do a port refresh if you want. But there is no easy way to kick off the dlm process as a isp. It all happens in Chorus land without any tools to manage it.

Can you do it please, what do i need to do from my end ? 

plambrechtsen
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  #1175546 14-Nov-2014 06:32
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coconuts:
plambrechtsen: I can do a port refresh if you want. But there is no easy way to kick off the dlm process as a isp. It all happens in Chorus land without any tools to manage it.

Can you do it please, what do i need to do from my end ? 


Email me your phone number with the broadband connection "pl at spark.co.nz" is me.

coconuts

23 posts

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  #1175844 14-Nov-2014 14:30
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Thanks mate just reply.

Boeingflyer
593 posts

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  #1175928 14-Nov-2014 16:03
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keep us updated if this worked or not please.

 
 
 
 


coconuts

23 posts

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  #1175993 14-Nov-2014 17:30
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Fabian: keep us updated if this worked or not please.


After reset jump from 28mb to 31mb download here they are, 

 

 

 

 

 

 

 

 

 

 

Line Status

 

 

 

 

 

 

 

Help

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Line standard

 

VDSL2

 

 

 

Downstream line rate (kbit/s)

 

31215

 

 

 

Upstream line rate (kbit/s)

 

10354

 

 

 

Downstream SNR (dB) 

 

12.4

 

 

 

Upstream SNR (dB) 

 

15

 

 

 

Downstream line attenuation (dB)

 

11.4

 

 

 

Upstream line attenuation (dB)

 

21.9

 

 

 

Downstream output power (dBmV)

 

13.5

 

 

 

Upstream output power (dBmV)

 

-5

 

 

 

Downstream CRC

 

0

 

 

 

Upstream CRC

 

1

 

 

 

Downstream FEC

 

14471

 

 

 

Upstream FEC

 

3062

 

 

 

 

 

 

 


sbiddle
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  #1176029 14-Nov-2014 18:11
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I'd say there is probably about a 95% chance of being back exactly where you were within a week.

Some people seem to have a misguided view that DLM is there to cripple their connection - but it's there to ensure you have the best possible connection. This does not mean the best possible speed as the two are not the same thing.



Jase2985
10017 posts

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  #1176084 14-Nov-2014 19:47
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what is you ping at the moment? what was it before the refresh?

coconuts

23 posts

Geek


  #1176608 16-Nov-2014 07:37
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I'm getting 22-25 now but before restart was getting 39-45, use to be around 6-8 ms before power outage now modems getting lot of errors.

Gordy7
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  #1176691 16-Nov-2014 11:20
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Just a picky observation on the modem settings...

output power (dBmV) 13.5

I guess the units should be dBmw.

Cheers





Gordy

 

My first ever network connection was a 1MHz AM crystal(OA91) radio receiver.


hio77
'That VDSL Cat'
12617 posts

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  #1176698 16-Nov-2014 11:34
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coconuts: I'm getting 22-25 now but before restart was getting 39-45, use to be around 6-8 ms before power outage now modems getting lot of errors.


give it time to settle in..

you moved a fair way back in profiles, will take a bit longer to get right back down to DLM-1.

Especially if your now getting a fair bit of errors.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


sbiddle
29284 posts

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  #1176805 16-Nov-2014 15:39
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hio77:
coconuts: I'm getting 22-25 now but before restart was getting 39-45, use to be around 6-8 ms before power outage now modems getting lot of errors.


give it time to settle in..

you moved a fair way back in profiles, will take a bit longer to get right back down to DLM-1.

Especially if your now getting a fair bit of errors.


Or potentially never going back to DLM1.

People need to understand VDSL2 in particular can be an ever changing variable depending on other activity in the MPF pair etc.

DLM put the OP on what it thought was the best profile. Resetting this has improved sync slightly but introduced CRC errors which would suggests that the profile the line was on was the best suited. It'll not have to move back through profiles to probably right where it was before the port reset before it settles down.

If constant latency is important VDSL2 is NOT the best option, ADSL2+ with interleaving disabled is.



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