Help VDSL DLM Port Reset

Forums › Spark New Zealand (including Skinny and BigPipe) › Help VDSL DLM Port Reset

coconuts

23 posts

Geek

#155938 13-Nov-2014 19:31

Hey guys!
Im with Spark, on 150 gb vdsl plan, been trying to called Spark for the last few couple of weeks to help me to reset dlm port, and 1) they say they dont know whats a dlm port reset is 2nd) they say my internet is good and ignore the problem, but ever since that power failure a few months ago my pings are terrible for gaming, been getting 45 pings to a local spark server compare to my 7 ping before, would any of you would be kind enough to point me to the right directions to help me reset port so i can get back my old settings,

Regards

heres the modem settings as of now

DSL synchronization status

DSL up time

00:52:42

Line Status

Help

Line standard

VDSL2

Downstream line rate (kbit/s)

28431

Upstream line rate (kbit/s)

10356

Downstream SNR (dB)

12.1

Upstream SNR (dB)

14.5

Downstream line attenuation (dB)

11.2

Upstream line attenuation (dB)

22.2

Downstream output power (dBmV)

13.5

Upstream output power (dBmV)

-4.9

Downstream CRC

Upstream CRC

Downstream FEC

7380

Upstream FEC

737

ianajmes

130 posts

Master Geek

#1175408 13-Nov-2014 19:40

Hi, I had a similar issue to yours, speed went throught the roof but so did ping...straight after the power outage..I think it's just a case of waiting for dlm to do its thing, mine went back down to normal 4 days ago (ping back to 5) after dlm reset Sunday morning.

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Andib

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#1175417 13-Nov-2014 20:02

There is no such thing as a 'dlm port'.

Resetting the DSLAM port will reset DLM however

plambrechtsen

1948 posts

Uber Geek
Inactive user

#1175543 14-Nov-2014 06:10

I can do a port refresh if you want. But there is no easy way to kick off the dlm process as a isp. It all happens in Chorus land without any tools to manage it.

coconuts

23 posts

Geek

#1175545 14-Nov-2014 06:28

plambrechtsen: I can do a port refresh if you want. But there is no easy way to kick off the dlm process as a isp. It all happens in Chorus land without any tools to manage it.

Can you do it please, what do i need to do from my end ?

plambrechtsen

1948 posts

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Inactive user

#1175546 14-Nov-2014 06:32

coconuts:
plambrechtsen: I can do a port refresh if you want. But there is no easy way to kick off the dlm process as a isp. It all happens in Chorus land without any tools to manage it.

Can you do it please, what do i need to do from my end ?

Email me your phone number with the broadband connection "pl at spark.co.nz" is me.

coconuts

23 posts

Geek

#1175844 14-Nov-2014 14:30

Thanks mate just reply.

Boeingflyer

643 posts

Ultimate Geek

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#1175928 14-Nov-2014 16:03

keep us updated if this worked or not please.

coconuts

23 posts

Geek

#1175993 14-Nov-2014 17:30

Fabian: keep us updated if this worked or not please.

After reset jump from 28mb to 31mb download here they are,

Line Status

Help

Line standard

VDSL2

Downstream line rate (kbit/s)

31215

Upstream line rate (kbit/s)

10354

Downstream SNR (dB)

12.4

Upstream SNR (dB)

Downstream line attenuation (dB)

11.4

Upstream line attenuation (dB)

21.9

Downstream output power (dBmV)

13.5

Upstream output power (dBmV)

-5

Downstream CRC

Upstream CRC

Downstream FEC

14471

Upstream FEC

3062

sbiddle

30853 posts

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Lifetime subscriber

#1176029 14-Nov-2014 18:11

I'd say there is probably about a 95% chance of being back exactly where you were within a week.

Some people seem to have a misguided view that DLM is there to cripple their connection - but it's there to ensure you have the best possible connection. This does not mean the best possible speed as the two are not the same thing.

Jase2985

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#1176084 14-Nov-2014 19:47

what is you ping at the moment? what was it before the refresh?

coconuts

23 posts

Geek

#1176608 16-Nov-2014 07:37

I'm getting 22-25 now but before restart was getting 39-45, use to be around 6-8 ms before power outage now modems getting lot of errors.

Gordy7

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#1176691 16-Nov-2014 11:20

Just a picky observation on the modem settings...

output power (dBmV) 13.5

I guess the units should be dBmw.

Cheers

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

hio77

'That VDSL Cat'
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#1176698 16-Nov-2014 11:34

coconuts: I'm getting 22-25 now but before restart was getting 39-45, use to be around 6-8 ms before power outage now modems getting lot of errors.

give it time to settle in..

you moved a fair way back in profiles, will take a bit longer to get right back down to DLM-1.

Especially if your now getting a fair bit of errors.

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sbiddle

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#1176805 16-Nov-2014 15:39

hio77:
coconuts: I'm getting 22-25 now but before restart was getting 39-45, use to be around 6-8 ms before power outage now modems getting lot of errors.

give it time to settle in..

you moved a fair way back in profiles, will take a bit longer to get right back down to DLM-1.

Especially if your now getting a fair bit of errors.

Or potentially never going back to DLM1.

People need to understand VDSL2 in particular can be an ever changing variable depending on other activity in the MPF pair etc.

DLM put the OP on what it thought was the best profile. Resetting this has improved sync slightly but introduced CRC errors which would suggests that the profile the line was on was the best suited. It'll not have to move back through profiles to probably right where it was before the port reset before it settles down.

If constant latency is important VDSL2 is NOT the best option, ADSL2+ with interleaving disabled is.