Spark Xtra Email Issues anyone?

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maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Topic # 157417 1-Dec-2014 09:08

Hi,
I am one of these people that use my Xtra.co.nz email address regularly using Webmail.
Since Friday (28/11/14), every 5th or 6th email I receive has a "missing body".

These emails can be from anyone personal or marketing from vendors like Grabone or even Amazon order confirmation emails.

Both on Webmail and on my Yahoo Mail App on Android the body / content will be missing.

I have discussed this with Spark, got escalated to Yahoo mail and they logged a case acknowledging the problem. I was told a mailbox refresh is required and it will happen in six hours and I should be fixed.

Monday morning - still the same issue.
Does anyone here use Yahoo Xtramail ? and do they have any similar problems?

Thanks.

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324 posts

Ultimate Geek
+1 received by user: 8

Trusted

Reply # 1186091 1-Dec-2014 09:14

I have had no problems at all, either with the Yahoo Xtra webmail or my Android app. Also have had a range of senders; personal, LinkedIn, marketing, newsletters etc......

"It is useless to attempt to reason a man out of what he was never reasoned into."
— most commonly attributed to Jonathan Swift, author/theologian

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1186159 1-Dec-2014 10:04

^ Thanks; I guess it's only my account then :(

Inphinity

2532 posts

Uber Geek
+1 received by user: 940

Subscriber

Reply # 1186176 1-Dec-2014 10:10

I had some issues with the android app on Saturday with it failing to load the body for a few non-plaintext emails, but seemed to come right pretty quick, and webmail / POP3 client was not affected.

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1186179 1-Dec-2014 10:12

Inphinity: I had some issues with the android app on Saturday with it failing to load the body for a few non-plaintext emails, but seemed to come right pretty quick, and webmail / POP3 client was not affected.

That is very similar to my issue, although mine is still ongoing now.
For the ones that you had a problem with, are they now showing the body?
For me - any email that does not have body remain that way.

beehappy

86 posts

Master Geek
+1 received by user: 9

Reply # 1186464 1-Dec-2014 16:25

Random problem here only seems to be on Yahoo mail app on my Galaxy the same email loads/works o/k on outlook or using Samsung email app on my wife's phone

Pete

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1186794 2-Dec-2014 09:48

Spoke to Spark on Chat today and they have confirmed the issue to be widespread for various accounts.
Their email service status is RED and it is being investigated on why some emails are having missing Body.

jnimmo

What does this tag do
995 posts

Ultimate Geek
+1 received by user: 211

Subscriber

Reply # 1186875 2-Dec-2014 10:22

Yes - a colleague is having this problem.
Also some messages seemed to be appearing on iPhone as encrypted or at least in some strange encoding.

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1186889 2-Dec-2014 10:54

jnimmo: Yes - a colleague is having this problem.
Also some messages seemed to be appearing on iPhone as encrypted or at least in some strange encoding.

Thanks, do you know since when is he having this problem? (Last week?) - and if he has reported it?
Below are the screenshots.

Webmail

Android Mobile

radian8

2 posts

Wannabe Geek

Reply # 1186976 2-Dec-2014 12:02

Hey,
I've got exactly the same issue as you and it's doing my head in :/
Hopefully it gets resolved soon!

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1186979 2-Dec-2014 12:06

radian8: Hey,
I've got exactly the same issue as you and it's doing my head in :/
Hopefully it gets resolved soon!

Same here, every 4th and 5th email have this issue. They (Spark support) have finally agreed there is an issue and hoping to have it resolved. Meanwhile I changed some of my core accounts to send to my gmail.

jnimmo

What does this tag do
995 posts

Ultimate Geek
+1 received by user: 211

Subscriber

Reply # 1186993 2-Dec-2014 12:18

No she hasn't reported it, any suggestions on the best way? Probably won't worry as she can't stand dealing with support (left her home broadband not working for a few months because didn't want to deal with support)

radian8

2 posts

Wannabe Geek

Reply # 1186994 2-Dec-2014 12:19

Is there a way to contact support without going through the 0800 helpdesk, like an online chat?

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1187086 2-Dec-2014 13:49

radian8: Is there a way to contact support without going through the 0800 helpdesk, like an online chat?

Yes, go here and click on Chat
http://www.spark.co.nz/contactus/

maxeon

906 posts

Ultimate Geek
+1 received by user: 56

Reply # 1187234 2-Dec-2014 16:58

Six emails so far today with no body. Fortunately for me none of them are important.
No update from Spark support yet. It is really frustrating to keep chasing them everyday.
Absolutely no update on their website or ETA.

PeteS

21 posts

Geek
+1 received by user: 8

Reply # 1187454 2-Dec-2014 20:56

Jeez...sometimes the customer service experience loves to put the boot in.

I have had this very same issue as reported here randomly over the last week.
I have polled my Xtra / Yahoo email pals and they too are experiencing same issues.
No one has had time to complain.

Random empty messages and emails filled with gibberish
such as - Ívè¥¢úM~„8RY&Çˆ2OôeŽ¿ÏŠ¤Bu

Too busy this time of year to mess around much so have just been deleting the emails and where possible contacting the sender to resend or in the case of digest type emails just accepting that that one is a goner.
Tried a couple of times restting back to classic mode and purging temp and cookies, but issue remains.

So I awhile back I activate Sparkys chat to report the matter. Was 20th in the queue and chuckled while it said the average wait ranged from 3 minutes to 9 minutes as I slowly clocked down over half an hour, eventually I was 1st !!! in the queue.
I waited expectedly.

Then they pulled the plug...

Spark Live Chat

Status: Canceled

There are no agents available to chat with you right now. Please try again later.

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