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Gozer

184 posts

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#157636 7-Dec-2014 23:24
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Some time ago I was with Vodafone, and i cancelled and moved to Telecom.
Chorus messed up their appointment.
Vodafone messed up cancelling.
Telecom messed up the provisioning.
I later cancelled with Telecom and they couldn't get that right.

Anyway to the point...
I just set up a new account with BigPipe,
requested an install date in a shorter time frame than the standard, BigPipe confirmed this and Chorus delivered
BigPipe managed to confirm completing of this install within an hour.


Everything worked as it was supposed to from day one, sad state of affairs that working properly needs congratulations but none the less.
Well Done.

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sonyxperiageek
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  #1190292 8-Dec-2014 03:54
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I think BigPipe is a subsidiary of Telecom, but I guess their BigPipe "branch" is better at handling these sorts of things! :-)




 
 
 

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Nil Einne
462 posts

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  #1190293 8-Dec-2014 04:26
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Hmm maybe I should have tried that ;-) I just requested ASAP. Got the 8th which isn't too bad provided it happens. If not, SlingShot is probably going to charge me another month.

michaelmurfy
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  #1190304 8-Dec-2014 07:30
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Telecom doesn't exist - it is Spark, get with the times!




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NZCrusader
646 posts

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  #1190327 8-Dec-2014 08:41
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michaelmurfy: Telecom doesn't exist - it is Spark, get with the times!



Silly names never take off.

It will only truly be "Spark" when all the previous staff, policies and equipment have been retired (or sacked by the way Moutter is doing things) and replaced with the next silly thing the company does.




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Regs
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  #1190357 8-Dec-2014 09:39
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bigpipe is part of Spark Ventures, a subbsidiary owned by Spark but run separately.  They are not a 'brance' of Spark (Telecom) - all their staff, infrastructure, etc is separate I believe




michaelmurfy
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  #1190369 8-Dec-2014 09:51
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NZCrusader:
michaelmurfy: Telecom doesn't exist - it is Spark, get with the times!



Silly names never take off.

It will only truly be "Spark" when all the previous staff, policies and equipment have been retired (or sacked by the way Moutter is doing things) and replaced with the next silly thing the company does.


Here we go again...




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BigPipeNZ
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  #1190403 8-Dec-2014 10:35
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Hey Gozer,

Thanks for the great feedback :) I have passed this onto the team. We aim to turn-around orders with an ASAP connection date efficiently so as our customers requests are fulfilled.

We're glad you've had a great Bigpipe experience to date. 

Cheers,
Niall
Bigpipe People 






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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