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607 posts

Ultimate Geek
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Topic # 157690 9-Dec-2014 22:02
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Is anyone else with spark fiber in herderson not getting any auth? Mine went down about an hour ago, turned off ont and router for 30sec but made no difference. Pppoe gets no responce. Im having to post this via 3g.

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18 posts

Geek


  Reply # 1192426 9-Dec-2014 22:08
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I'm with Telstra/Vodafone on the shore and it died around the same time. Happened to plenty of other around Auckland too so most likely an issue with Chorus.

229 posts

Master Geek
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  Reply # 1192428 9-Dec-2014 22:15
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Down here in Meadowbank too.

The outage is fine, these things happen. But I spent an hour on hold to try to find out if it was isolated or not - and they still haven't updated Twitter or their service status page! Major incident management fail.

 
 
 
 




607 posts

Ultimate Geek
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  Reply # 1192431 9-Dec-2014 22:21
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Ok great to know its not just here

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980 posts

Ultimate Geek
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  Reply # 1192433 9-Dec-2014 22:25
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Also have been issues with ADSL, perhaps unrelated

161 posts

Master Geek
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  Reply # 1192434 9-Dec-2014 22:26
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down here in botany too

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Uber Geek
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Spark

  Reply # 1192435 9-Dec-2014 22:27
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It's working again for me, Botany..

nzbnw








57 posts

Master Geek
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  Reply # 1192437 9-Dec-2014 22:32
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Having the same issue in my area but I am with Spark. Wonder what happen to the call back service with the help desk. I guess the staff are taking a long coffee break so don't disturb.

1067 posts

Uber Geek
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  Reply # 1192439 9-Dec-2014 22:37
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Ufb was down for about 5 mins Auckland cbd couple hours ago, than DNS servers had issues, back to normal. I'm with BigPipe.




helping others at evgenyk.nz


35 posts

Geek
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  Reply # 1192484 9-Dec-2014 23:20
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Multiple ISP's are reporting problems with UFB customers across parts of Auckland.

Symptom would be alike to no authentication or data flow.

229 posts

Master Geek
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  Reply # 1192573 10-Dec-2014 07:30
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Is anyone/everyone else still down? There's been no update since 10pm last night - is this really how Spark handles information in these sorts of outages?

757 posts

Ultimate Geek
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  Reply # 1192608 10-Dec-2014 08:53
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Mine is still completely dead this morning...

I love how the story is one of the leading articles in the NZ Herald this morning, yet Spark's support page is incredibly vague...   "There *may* be a problem, *possibly* effecting some customers..."

...I called faults last night and gave up after not getting through for quite some time.  The IVR was reporting that technicians were working on the problem as a priority, yet 12hrs later they still can't even update their support page to confirm that there is in fact a problem?

Gosh I love paying for "premium" service like this ;-)

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  Reply # 1192610 10-Dec-2014 08:58
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  Reply # 1192625 10-Dec-2014 09:07
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My spark UFB was down from before 9pm to 8am this morning -North Shore

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Ultimate Geek
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  Reply # 1192634 10-Dec-2014 09:17
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Mrs Ensoll: "I was hoping to get some Christmas chopping done online this morning, and I woke up and we still weren't back on," Mrs Ensoll said.


Reminds me I need to do some Christmas chopping :)

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  Reply # 1194850 10-Dec-2014 13:21
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DarthKermit: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11371823


Don't the media know the difference between Spark and Chorus yet?

"Chorus said the fault happened in the Mayoral Drive exchange about 8.30pm and was fixed after 18 minutes."

"Are you affected by the Spark outage? Email us - er, when you can -  here."

Chorus had the outage and Spark customers were affected (along with many others).




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