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Forums › Spark New Zealand › Spark Slow Internet? Help Please.


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Wannabe Geek


Topic # 159793 12-Dec-2014 19:21
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Hello.
So For the past week or so, my internet has been very very slow.
I have Sparks Ultra VDSL Plan, Unlimited Broadband,
I used to get 30mbps download, 10mbps upload, but past few days it was 10mbps, then went down to 6mbps yesterday and
today its done to 1-2mbps.

Kinda a pain, not sure if its the spark servers or what ever, or something on my side.
Thanks in advance
Help Would be highly appreciated. 

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  Reply # 1196534 12-Dec-2014 19:32
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peter reader didnt post so please read the below and answer as much as you can

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL/VDSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?



I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1196577 12-Dec-2014 20:42
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Have you logged a case?? And ask them to run a 24 hour line test.

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  Reply # 1196579 12-Dec-2014 20:46
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Yes, as Peter said, is it you or is it us? Many variables. You, your property, us, the network provider. Stats and a case, log it

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  Reply # 1196582 12-Dec-2014 20:52
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Lets start off with the basics:

Have you tried turning your router off and on again?
Have you tried via Ethernet instead of using WiFi?




Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

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  Reply # 1196595 12-Dec-2014 21:04
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michaelmurfy: Lets start off with the basics:

Have you tried turning your router off and on again?
Have you tried via Ethernet instead of using WiFi?


Good starting points

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