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10 posts

Wannabe Geek


Topic # 160092 23-Dec-2014 10:40
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Greeting to all.
Anyone having trouble with the usage meter at spark.
Apparently I have not downloaded anything for the last
4 days which I have, seems strange..
Any help would be great..

kb968



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680 posts

Ultimate Geek
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Spark NZ

  Reply # 1202561 23-Dec-2014 11:19
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We have temporarily disabled usage generation on one of our network nodes due to a network event last week which caused it to generate a bad usage file.
Reparations have been made to any customer impacted by that usage file.
We expect to re-enable this around mid-January when any customers off the node will be guaranteed to be in a new billing period, and free from the effects of the usage spike they may have seen.

Until then just use your connection normally.  You will not receive any charges, or get throttled for any data not showing in the usage meter.  I.e. if the usage meter says your under cap, you're good to keep going.




My views are my own, and may not necessarily represent those of my employer.



10 posts

Wannabe Geek


  Reply # 1202622 23-Dec-2014 13:01
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cbrpilot: We have temporarily disabled usage generation on one of our network nodes due to a network event last week which caused it to generate a bad usage file.
Reparations have been made to any customer impacted by that usage file.
We expect to re-enable this around mid-January when any customers off the node will be guaranteed to be in a new billing period, and free from the effects of the usage spike they may have seen.

Until then just use your connection normally.  You will not receive any charges, or get throttled for any data not showing in the usage meter.  I.e. if the usage meter says your under cap, you're good to keep going.



Thankyou very much cbrpilot for the information, much appreciated..
Have a great and happy Xmas..

kb968


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