Spark Number Does Not Exist All Of A Sudden.

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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Number Does Not Exist All Of A Sudden.

Kiwi089

26 posts

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#160248 29-Dec-2014 21:56

Hi I have a problem with Spark.

I have been using the number below which has been hidden so I don't get any unwanted text.
The problem is I have been using this number for over a year and all of a sudden I get told "Not registered on network". I went poking and the picture below was the message I received.
Can someone help me?

Stu

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#1205769 29-Dec-2014 22:08

Just to confirm the situation: is this prepay, and if so when was the last topup made?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Kiwi089

26 posts

Geek

#1205775 29-Dec-2014 22:20

Hi I'm currently on a plan which automatically resets every month. I'm currently on a plan that cost @19 so yeah it's prepaid.

Stu

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#1205779 29-Dec-2014 22:27

So is it actually no longer working, or is it just the app that says it isn't?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Kiwi089

26 posts

Geek

#1205781 29-Dec-2014 22:31

No it's currently not working. I am using an i9505 and at the lock screen and when I pull down the menu It says emergency calls only. I've tried a Vodafone and Skinny sim and the work perfectly fine.

Stu

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#1205791 29-Dec-2014 22:45

If you've been making monthly payments to keep it active then it seems strange that it's no longer connected. Have you been in to a Spark shop or spoken to someone at the Spark call centre? What did Spark say?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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