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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Number Does Not Exist All Of A Sudden.
Kiwi089

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#160248 29-Dec-2014 21:56
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Hi I have a problem with Spark.

I have been using the number below which has been hidden so I don't get any unwanted text.
The problem is I have been using this number for over a year and all of a sudden I get told "Not registered on network". I went poking and the picture below was the message I received.
Can someone help me?

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Stu

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  #1205769 29-Dec-2014 22:08
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Just to confirm the situation: is this prepay, and if so when was the last topup made?




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Kiwi089

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  #1205775 29-Dec-2014 22:20
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Hi I'm currently on a plan which automatically resets every month. I'm currently on a plan that cost @19 so yeah it's prepaid.

Stu

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  #1205779 29-Dec-2014 22:27
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So is it actually no longer working, or is it just the app that says it isn't?




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Kiwi089

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  #1205781 29-Dec-2014 22:31
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No it's currently not working. I am using an i9505 and at the lock screen and when I pull down the menu It says emergency calls only. I've tried a Vodafone and Skinny sim and the work perfectly fine.

Stu

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  #1205791 29-Dec-2014 22:45
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If you've been making monthly payments to keep it active then it seems strange that it's no longer connected. Have you been in to a Spark shop or spoken to someone at the Spark call centre? What did Spark say?




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