Slow Connection in 20mbps Zone

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Xeon

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#160544 10-Jan-2015 21:48

Hi,
Anyone care to offer suggestions. The house my sister is in has a reasonably bad connection despite being in 20 mbps zone, router stats below:

DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 969 / 11,360
Bandwidth (Up/Down) [kbps/kbps]: 973 / 10,739
Data Transferred (Sent/Received) [GB/GB]: 202.36 / 9.90
Output Power (Up/Down) [dBm]: 12.0 / 18.5
Line Attenuation (Up/Down) [dB]: 10.5 / 16.5
SN Margin (Up/Down) [dB]: 14.0 / 12.0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 289,480 / 12,916,340
CRC Errors (Up/Down): 62,022 / 900
HEC Errors (Up/Down): NA / 15,739

Router is an old Thomson TG585, I was hoping that they could just apply for VDSL as a new router and master filter installation would likely fix any issues. Based on the fibre map I'm fairly sure I know where the connecting exchange is and it results in a 500m walking distance to the house but I'm guessing that the cabling is unfortunately going the wrong way first making the connection slightly to long. Houses at the end of the street and start are listed as in a VDSL zone but not the center. When I called Spark I was told that it was out of range as the attentuation was 11dB and it needs to be 10dB.

Price is a bit of a factor, so I'm currently thinking either replace the router or pay for a master filter install but not sure which would be more beneficial.

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#1211809 10-Jan-2015 21:54

Flick me an email "pl at spark.co.nz" with the phone number and I will run a line test.

hio77

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#1211811 10-Jan-2015 21:58

Ild look at getting a master filter installed.

Not sure on uptime there, but the FECs look rather high...

Interesting to hear spark enforce the 10.8dB limit still considering chorus are prettymuch a gamble with it.

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plambrechtsen

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#1211819 10-Jan-2015 22:12

I would move to VDSL, since then you get a free Master Filter install which should sort out the wiring issue.

450meters or so from the exchange, not getting UFB until mid 2017 - mid 2018.

It's a bit of a shocker so yeah Master Filter all the way and the cheapest way to get it done is moving to VDSL.

hio77

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#1211821 10-Jan-2015 22:13

That dont look pretty at all for within the 20mbit zone!

very quick results too :)

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Xeon

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#1211822 10-Jan-2015 22:15

plambrechtsen: Flick me an email "pl at spark.co.nz" with the phone number and I will run a line test.

Sent

hio77: Ild look at getting a master filter installed.

Not sure on uptime there, but the FECs look rather high...

Interesting to hear spark enforce the 10.8dB limit still considering chorus are prettymuch a gamble with it.

Uptime is only a few hours so its a log for a very long time I would say. Spark said that Chorus won't even send a tech if the line is above 10dB

plambrechtsen

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#1211824 10-Jan-2015 22:20

Xeon:
plambrechtsen: Flick me an email "pl at spark.co.nz" with the phone number and I will run a line test.

Sent

hio77: Ild look at getting a master filter installed.

Not sure on uptime there, but the FECs look rather high...

Interesting to hear spark enforce the 10.8dB limit still considering chorus are prettymuch a gamble with it.

Uptime is only a few hours so its a log for a very long time I would say. Spark said that Chorus won't even send a tech if the line is above 10dB

Rubbish... Just insist that you want VDSL and they will do it as you are well inside the area. Use the online chat folks tomorrow as they are awesome and they should have run a line test in SPM. I know they hadn't done as I was the first person to run a line test just now on your line to know that your line is a shocker so you need a Splitter (Spark / Chorus term for Master Filter). A prequal should have also shown that you are good for VDSL or WVS as Chorus call it!

Xeon

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#1211832 10-Jan-2015 22:43

plambrechtsen:
Xeon:
plambrechtsen: Flick me an email "pl at spark.co.nz" with the phone number and I will run a line test.

Sent

hio77: Ild look at getting a master filter installed.

Not sure on uptime there, but the FECs look rather high...

Interesting to hear spark enforce the 10.8dB limit still considering chorus are prettymuch a gamble with it.

Uptime is only a few hours so its a log for a very long time I would say. Spark said that Chorus won't even send a tech if the line is above 10dB

Rubbish... Just insist that you want VDSL and they will do it as you are well inside the area. Use the online chat folks tomorrow as they are awesome and they should have run a line test in SPM. I know they hadn't done as I was the first person to run a line test just now on your line to know that your line is a shocker so you need a Splitter (Spark / Chorus term for Master Filter). A prequal should have also shown that you are good for VDSL or WVS as Chorus call it!

I went to the online guys today and told me no but they will check and took some time but it was still no. I asked for a reason and they said they will get someone to call me back and a lady called me back telling me that I was too far away as attenuation was 11dB and it required 10dB. I said it was in a Chorus 20mbps zone, and asked a few times if she was sure that it was out of range but she insisted it was. Will contact back and see what happens. Thanks for the help.

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plambrechtsen

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#1211834 10-Jan-2015 22:46

Xeon:
plambrechtsen:
Xeon:
plambrechtsen: Flick me an email "pl at spark.co.nz" with the phone number and I will run a line test.

Sent

hio77: Ild look at getting a master filter installed.

Not sure on uptime there, but the FECs look rather high...

Interesting to hear spark enforce the 10.8dB limit still considering chorus are prettymuch a gamble with it.

Uptime is only a few hours so its a log for a very long time I would say. Spark said that Chorus won't even send a tech if the line is above 10dB

Rubbish... Just insist that you want VDSL and they will do it as you are well inside the area. Use the online chat folks tomorrow as they are awesome and they should have run a line test in SPM. I know they hadn't done as I was the first person to run a line test just now on your line to know that your line is a shocker so you need a Splitter (Spark / Chorus term for Master Filter). A prequal should have also shown that you are good for VDSL or WVS as Chorus call it!

I went to the online guys today and told me no but they will check and took some time but it was still no. I asked for a reason and they said they will get someone to call me back and a lady called me back telling me that I was too far away as attenuation was 11dB and it required 10dB. I said it was in a Chorus 20mbps zone, and asked a few times if she was sure that it was out of range but she insisted it was. Will contact back and see what happens. Thanks for the help.

If you don't get any joy feel free to mention my name and they can talk to me directly on my mobile.

Batman

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#1211842 10-Jan-2015 23:42

plambrechtsen:

If you don't get any joy feel free to mention my name and they can talk to me directly on my mobile.

johnr, learn from the jedi ;p

plambrechtsen

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#1211851 11-Jan-2015 06:58

joker97:
plambrechtsen:

If you don't get any joy feel free to mention my name and they can talk to me directly on my mobile.

johnr, learn from the jedi ;p

There is a reason why every post that is in ISPs has the robot Peterreader post first... #Justsay'n I've been a bit busy with work for the last 6 months but the Broadband project which replaced the old stack with my stack (which also means everyone gets a true dynamic ip) is almost done so I have a bit more time to geekzone.

plambrechtsen

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#1211897 11-Jan-2015 11:09

Yeah... I think the line should be fine for VDSL, after a 2 hour line test, it looks pretty solid.

And the bitloading shows that it drops off pretty quickly, but the sub 120 ranges look good, so a Master Filter would sort it normally.

Xeon

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#1252641 7-Mar-2015 12:06

Hi,
They have been informed there is too much noise on the line to get VDSL by web chat, and that the system says VDSL is unavailable via phone.

Batman

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#1252681 7-Mar-2015 13:44

what happened to the Peter bit of the robot (inactive)?

hio77

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#1252682 7-Mar-2015 13:45

joker97: what happened to the Peter bit of the robot (inactive)?

happened quite awhile ago now... kinda offtopic though..

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Xeon

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#1252776 7-Mar-2015 15:11

So basically according to the site checkers, houses within the red lines below (where the house in question is located) cannot get VDSL. The houses at the start/end say they can get it. I believe there is an exchange at the green box and I don't see any cabinets nearby.

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