Aircard USB issues with MAC

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bbman

646 posts

Ultimate Geek
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Topic # 16345 5-Oct-2007 11:00

I am having issues with Mac machines using the USB card.

One wont work and the software fails and the other wont authenticate.
One is a PowerBook G4 10.4.10 the other is an Intel MacBook 10.4.10 (the one that wont authenticate) Any one have any idea of a watcher software that will work?

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mobygeek

307 posts

Ultimate Geek

Reply # 89617 5-Oct-2007 11:45

WE tell Mac users to bring the laptop in, and if it works good, but won't sell if it doesn't. Had one customer in, boss said he would have to contact Mac themselves to see what they could suggest. Hasn't come in and demanded a refund, as far as I know...

destined

45 posts

Geek

Reply # 90077 8-Oct-2007 12:10

Officially, Telecom do not currently support Mac users with Datacards.

Unofficially (I know because I have a 595U working on a MacBook Pro) it will work. Go to www.sierrawireless.com, and download the watcher software from there. When presented with a carrier, select Sprint, as all the cards are sourced through them, and there is no software for Telecom.

Install the software, and away you go.

If you need the login details, let me know I can provide them.

bbman

646 posts

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Reply # 90085 8-Oct-2007 13:11

destined:
When presented with a carrier, select Sprint, as all the cards are sourced through them, and there is no software for Telecom.

Install the software, and away you go.

If you need the login details, let me know I can provide them.

Can you let me know the login details. I have also downloaded the user guide for sprint which allows you to activate the card. So in theory we could get it to work that way.

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freitasm

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Reply # 90086 8-Oct-2007 13:16

Dial #777. For Telecom New Zealand username is mobile@jamamobile, password telecom.

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bbman

646 posts

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Reply # 90088 8-Oct-2007 13:33

Thanks but that bit is easy, i was hoping the MSL activation number as per below found at http://www.sierrawireless.com/resources/documents/support/2130766_AirCard59x_Quick_Start_Guide_Mac_Sprint_rev_2.1.pdf

the Telecom login and password we know it this other stuff i need the help on.

My activation code (MSL): __________________

My phone number: _______________________

My MSID: ______________________________

My account password: ____________________

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nzbnw

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Reply # 90105 8-Oct-2007 14:13

bbman: Thanks but that bit is easy, i was hoping the MSL activation number as per below found at http://www.sierrawireless.com/resources/documents/support/2130766_AirCard59x_Quick_Start_Guide_Mac_Sprint_rev_2.1.pdf

the Telecom login and password we know it this other stuff i need the help on.

My activation code (MSL): __________________
My phone number: _______________________
My MSID: ______________________________
My account password: ____________________

That menu is for programming the Aircard i.e to a different number to the pre defined / allocated one from Telecom.

I usually send my customers to Magnum Mac to sort out these sorts of problems, and I have found with the lite watcher sometime you need to un-plus the device everytime you want to connect.

nzbnw

bbman

646 posts

Ultimate Geek
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Reply # 90112 8-Oct-2007 14:22

Ok, i recommend that. I have had it work no hassels on mac books but this client is using powerpc and powerbook.

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