Transferring landline from Vodafone to Spark, ending up with no connection

Forums › Spark New Zealand › Transferring landline from Vodafone to Spark, ending up with no connection

jfarrow

1 post

Wannabe Geek

Topic # 164268 3-Feb-2015 18:08

I arranged to transfer my landline from Vodafone to Spark. I was told it could be done without a technician coming to the house. At the arranged time on 2 Feb Spark disconected the Vodafone line (or arranged to Vodafone to do it) but didn't connect the line to Spark. When I rang Spark they said in fact a technician was required, and the first possible date was 11 Feb, which leaves me without a phone for 9 days. Does anyone have any suggestions on how I can make Spark move faster ?

quickymart

4198 posts

Uber Geek
+1 received by user: 927

Reply # 1230707 3-Feb-2015 18:37

One person supports this post

I would ask to escalate the request to a manager when you call back. Be polite but firm.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1571

Reply # 1230719 3-Feb-2015 19:18

Top tip for the future: don't use a landline for phone calls. Use mobile instead, or VoIP, and avoid all this BS

graemeh

2078 posts

Uber Geek
+1 received by user: 230

Subscriber

Reply # 1230726 3-Feb-2015 19:27

Are you in Wellington, Kapiti Coast or Christchurch on the old "Saturn" or TelstraClear network?

When we went from TelstraClear to Telecom I had to reconnect the copper at the demarc as the Saturn installers cut the incoming Telecom cable.