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Wannabe Geek

Topic # 164268 3-Feb-2015 18:08
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I arranged to transfer my landline from Vodafone to Spark. I was told it could be done without a technician coming to the house.  At the arranged time on 2 Feb Spark disconected the Vodafone line (or arranged to Vodafone to do it) but didn't connect the line to Spark.  When I rang Spark they said in fact a technician was required, and the first possible date was 11 Feb, which leaves me without a phone for 9 days.  Does anyone have any suggestions on how I can make Spark move faster ?

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  Reply # 1230707 3-Feb-2015 18:37
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I would ask to escalate the request to a manager when you call back. Be polite but firm.

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  Reply # 1230719 3-Feb-2015 19:18
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Top tip for the future: don't use a landline for phone calls. Use mobile instead, or VoIP, and avoid all this BS


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  Reply # 1230726 3-Feb-2015 19:27
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Are you in Wellington, Kapiti Coast or Christchurch on the old "Saturn" or TelstraClear network?

When we went from TelstraClear to Telecom I had to reconnect the copper at the demarc as the Saturn installers cut the incoming Telecom cable.

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