Skinny app update 2014-02-03

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny app update 2014-02-03

Behodar

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#164297 4-Feb-2015 16:00

The Skinny iOS app was updated yesterday to version 1.0.38 and now it doesn't seem to work. When I launch it, I get a "welcome" screen inviting me to set it up, and a "Get Started" button that does nothing when tapped. Force quitting and relaunching the app has no effect. Has anyone else installed this update? Does it work for you?

iPhone 6 with OS 8.1.3.

LivingSkinny

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#1231204 4-Feb-2015 16:03

We had an issue with loading of the promo images. This has been sorted so please try again now.

Cheers

Paul

Behodar

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#1231207 4-Feb-2015 16:06

Yep, it's working now :)

Dulouz

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#1231227 4-Feb-2015 16:45

It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Amanon

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#1231243 4-Feb-2015 17:29

Dulouz: It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Could you try restarting your phone and failing that deleting and reinstalling the app?

Dulouz

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#1231264 4-Feb-2015 17:49

LivingSkinny:
Dulouz: It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Could you try restarting your phone and failing that deleting and reinstalling the app?

Restarting didn't work, deleting didn't either. Now it just says 'Problem occurred while communicating with the server. Please try again later.

Amanon

LivingSkinny

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#1231449 4-Feb-2015 23:40

Dulouz:
LivingSkinny:
Dulouz: It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Could you try restarting your phone and failing that deleting and reinstalling the app?

Restarting didn't work, deleting didn't either. Now it just says 'Problem occurred while communicating with the server. Please try again later.

OK I have asked the developer to look into it. Seems to be an intermittent problem for some people whilst others are fine.

LivingSkinny

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#1233257 9-Feb-2015 09:02

Dulouz:
LivingSkinny:
Dulouz: It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Could you try restarting your phone and failing that deleting and reinstalling the app?

Restarting didn't work, deleting didn't either. Now it just says 'Problem occurred while communicating with the server. Please try again later.

This should be working again now - can you retry please.

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Dulouz

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#1233263 9-Feb-2015 09:29

LivingSkinny:
Dulouz:
LivingSkinny:
Dulouz: It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Could you try restarting your phone and failing that deleting and reinstalling the app?

Restarting didn't work, deleting didn't either. Now it just says 'Problem occurred while communicating with the server. Please try again later.

This should be working again now - can you retry please.

Sorry, same issue is still happening. Worked the first time then get this error.

Amanon

LivingSkinny

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#1233268 9-Feb-2015 09:35

Dulouz:
LivingSkinny:
Dulouz:
LivingSkinny:
Dulouz: It's not working for me on my iPhone6 or my iPhone4s. It stays stuck on 'Woohoo Loaded!' on the latest version of the app.

Could you try restarting your phone and failing that deleting and reinstalling the app?

Restarting didn't work, deleting didn't either. Now it just says 'Problem occurred while communicating with the server. Please try again later.

This should be working again now - can you retry please.

Sorry, same issue is still happening. Worked the first time then get this error.

Oops sorry looks like I was a bit quick off the mark. A new version is still going through the Apple verification process.

Dulouz

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#1233724 9-Feb-2015 20:30

I updated the app this afternoon and the app is still having the same issue. i.e. stuck on the Woohoo loaed! page or the Nice! You've downloaded our Skinny App.

Amanon

semigeek

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#1233732 9-Feb-2015 20:47

Can we have a Skinny app for Windows phone please? :)

LivingSkinny

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#1234390 10-Feb-2015 23:30

semigeek: Can we have a Skinny app for Windows phone please? :)

Unfortunately we don't have a Windows app planned at the moment

LivingSkinny

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#1234391 10-Feb-2015 23:31

Dulouz: I updated the app this afternoon and the app is still having the same issue. i.e. stuck on the Woohoo loaed! page or the Nice! You've downloaded our Skinny App.

The updated iOS App is now on the App Store - please try upgrading again. I'm sorry for the load issues with the last version.

Dulouz

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#1234409 11-Feb-2015 07:15

LivingSkinny:
Dulouz: I updated the app this afternoon and the app is still having the same issue. i.e. stuck on the Woohoo loaed! page or the Nice! You've downloaded our Skinny App.

The updated iOS App is now on the App Store - please try upgrading again. I'm sorry for the load issues with the last version.

I needed to delete the app and reinstall it for it to work. Working fine now.

Amanon