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Topic # 164480 11-Feb-2015 10:53
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Hello,

I was told to get a VDSL filter. Without phone attached it's 53Mbps and only 35Mbps with phone.

Where do I get one? Those on Trademe seems to be only for ADSL. Are they the same?

Thanks in advance.

John.

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  Reply # 1234548 11-Feb-2015 10:56
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you should have had one installed when you got vdsl (assuming you go it through spark)

vdsl filter is different to adsl but can be used on adsl

i can see at least 5 or 6 on trademe they all say adsl/adsl2+/vdsl in the title

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  Reply # 1234553 11-Feb-2015 10:59
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Why don't you get master filter installed instead?







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  Reply # 1234577 11-Feb-2015 11:09
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I have no idea if I have a master filter or not.

Sorry I am not clued up at all with these.

Is there someone here that can come check out my installation? I am in Khandallah, Wellington.

John

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  Reply # 1234590 11-Feb-2015 11:18
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did you have a technician come round to your house and do some work inside/under it when VDSL was installed?



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  Reply # 1234593 11-Feb-2015 11:20
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Yes, was installed by Telecom (at that time, about 1.5 years ago).

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  Reply # 1234594 11-Feb-2015 11:21
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not one that plugs into the phones?

where did they install it?

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  Reply # 1234596 11-Feb-2015 11:22
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ren1316: Yes, was installed by Telecom (at that time, about 1.5 years ago).

in that case you (almost certainly)  have a master filter.

It's possible it's developed a fault. What you need to do is get Telecom to look at your line, and possibly send a tech out if your fault is as described.



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  Reply # 1234599 11-Feb-2015 11:26
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From outside the house one black wire into the room to the back of a faceplate using brown/white. The from that was attached a double adaptor - one for the Ethernet to the modem and the other the phone.

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  Reply # 1234601 11-Feb-2015 11:28
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you should have a separate jackpoint for your modem, there should be no telephone service on it at all

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  Reply # 1234602 11-Feb-2015 11:30
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I got this master splitter off TradeMe for about $30 a few years ago:
Click to see full size




Whatifthespacekeyhadneverbeeninvented?


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  Reply # 1234603 11-Feb-2015 11:31
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I'm confused how you're testing. You should have a VDSL2 filter installed.

If you're trying to plug a phone into a VDSL2 jack point then yes, it could well impact your speed.




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  Reply # 1234606 11-Feb-2015 11:33
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Ok, that's probably the reason.

Is there someone here doing this kind of work that can help with getting it right. Happy to pay for the service.

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  Reply # 1234609 11-Feb-2015 11:35
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i think you are confused

the jack point where you modem has been plugged into is VDSL only, do not plug a phone into it

you have a good connection as shown by your speeds

you just have to plug you phone in to another jack point in the house

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  Reply # 1234613 11-Feb-2015 11:45
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ren1316: Ok, that's probably the reason.

Is there someone here doing this kind of work that can help with getting it right. Happy to pay for the service.


If the wrong jackpoint has been used, then it hasn't been done properly.
Spark should have arranged it when you signed up for VDSL. They certainly have paid Chorus to do it, and therefore the cost of it being done is factored into the monthly amount you pay.

You should contact spark and get them to do it properly. And you shouldn't pay a penny for it since they should have done it right the first time.

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  Reply # 1234630 11-Feb-2015 12:03
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Obviously there is confusion here.

Can you take a photo of where you have your modem plugged in, and your phone?

Your modem should go into a (hopefully labeled) separate jack point. ALl the other jack points should be phone only and have no internet service.

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