Xtra Email Issues?

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra Email Issues?

Nightwyrm

588 posts

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#16453 11-Oct-2007 08:48

Has anyone else had issues with this today? Her Indoors gets an error message in Outlook, asking for her login credentials to be re-entered (although they're correct). She can access through webmail so her login credentials are obviously fine. Nothing's changed on the PC since yesterday and this error is reminiscent of when the Bubble burst so I'm guessing server problems (unfortunately I have to wait until tonight to check).

Anyone else having issues?

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

_Allan

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#90594 11-Oct-2007 08:58

Yes I can confirm I am experiencing the same issue! It's only POP3 the SMTP is working fine!

__Allan

_Allan (my blog, my tweets, company tweets, company web site)
Geekzone Speedtest - Download: 16.28 mbps Upload: 5.86 Mbps

Nightwyrm

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#90595 11-Oct-2007 09:14

This is on the Xtra site...

Some customers in the Christchurch Region may be experiencing difficulty connecting to the internet with their Broadband connection. Technicians are investigating.

We apologise for any inconvenience caused by this issue.

That's good - I'm in Wellington.

On the phone, the automated message on the Xtra "helpline" says that customers are currently experiencing issues with email clients and they recommend that we use the webmail in the meantime. Looks like the Bubble's bursting again

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

camo786

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#90596 11-Oct-2007 09:21

I found if your make the username xxxxx@xtra.co.nz it works

stu28

274 posts

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#90627 11-Oct-2007 12:14

Xtra email problems irk customers

Nightwyrm

588 posts

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#90632 11-Oct-2007 12:33

stu28: Xtra email problems irk customers

The TradeMe message boards? I can imagine the hysterics.

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

firewire

107 posts

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#90633 11-Oct-2007 12:45

It sounds like authentication problems on the new platform. It seems to be intermittent though. The appending of the domain would work temporarily in the meantime.