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382 posts

Ultimate Geek
+1 received by user: 21

Topic # 165993 27-Feb-2015 07:47
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I'm wondering if it's possible for a home user to upgrade from the free HG630 modem given when signing up for VDSL on contract to the HG659 (which you provide to business customers and I think is the only other VDSL modem you currently offer)? I'm not asking to upgrade for free, fine with paying a resonable fee. I'm guessing it's not possible, or if it is, it'll probably be more than I would personally consider resonable, but though I'd ask and see.


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Uber Geek
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  Reply # 1247524 27-Feb-2015 07:58
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From what I understand you pay an extra $50 for it but Spark will need to confirm it themselves.

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  Reply # 1247542 27-Feb-2015 08:34
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Some people have been told yes (as above, for a nominal fee), while others told no. If you're told no, ring back and hope for a yes!?

Keep calm, and carry on posting.




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