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Rudster

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#168467 14-Mar-2015 21:14

Well just the other day we received our letter to say that fiber is on its way. ill be honest, I have been keeping a serious eye on the fiber roll out. Our connection has been shocking for years but has been getting steadily worse over the last 2 years to the point where its almost unusable at peak times. 

Yes I realize speedtest is not an accurate test but it shows the issue we are dealing with. We have contacted spark in the past but never got anywhere. We are on a spark 500GB ADSL plan in Auckland central suburbs so lucky for us 200/200 is available from chorus. But we have some strong requirements that we cant live without as we have a small business in the garage (Too small to afford a business line) and 6 people living on the property. The business needs a public static ip for our remote support software. A number of the family have also requested to keep the public static ip for hosting small game servers and streaming games outside of the network. These wont be high bandwidth upload usage, just now and then during the week.
We also host our own email server for our personal servers so again static public ip needed.

The other issue we need is usage. 6 people streaming youtube, lightbox, downloading games, linux distros. We need high bandwidth. 200 down and at least 100 up (Though we would prefer to have the full 200/200 connection) We also easilly hit the current 500GB cap. 6 people using one line does that. Especially with someone who can use 100+GB's of data a week. So unlimited is needed

We also need to keep one of our two phone lines. We dont mind if we have to switch to VOIP. We are dropping one of them just to save money but cant lose the other. I understand bigpipe will leave you connected to the copper if you request it but its up to you to ether switch to VOIP or keep using a different provider.

Now I have looked through the different options and there are only 3 ISP's that jump out at me. Snap, Orcon and Bigpipe. 

I have looked at staying with spark, Too expensive, No static with unlimited and maximum speed of 100/50. 

Snap, Offers 200/200 but we have worked with snap for years setting up connections and they just dont have the consistency or reliability we need.

Orcon, Seems like one of the best at the moment. Offers everything but the static public ip and 200/200 speeds. Again maximum of 100/50.

Then theres Bigpipe. everything we need except for one thing which confuses me. They say they dont offer public IP's yet they sell static ip's?
What is ging on there? We need a static ip and are fine with paying the $45 up front for it but we need to be able to connect to systems on the network off site. Will bigpipe provide? I know they say if we are a business, go for a business plan with someone else but no one else provides everything we need at a price we can afford. Spark is $170 with a 500GB cap and slower speeds. We are currently on ADSL 500GB cap static ip for $115. The cost difference is impossible to swallow and they refuse to give an unlimited business plan with a static ip. We have tried in the past and got no where.

So can Bigpipe give us the static public ip that is acceptable from outside of the network? They have everything we need. And if this is possible, They will have a new customer because from what i have seen, they provide the best bang for your buck with service on par with orcon and spark.

Thanks 

Rudster

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Lias
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  #1259501 14-Mar-2015 21:26
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I'm sure they will be along to comment officially, but to the best of my knowledge, yes BigPipe do offer Static IP's, and I believe its a one off $45 charge.






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Yabanize
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  #1259517 14-Mar-2015 21:47
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Im sure many here would have a different opinion on Snap and find Snap very good.

I have not heard good things about Orcon lately

 

My choice would either be Snap or Bigpipe. 

Snap have their own phone service that you use with their FritzBox routers (a brand which many geekzone users love)

If you went with BigPipe you would need to find a separate VoIP provider and have a router that has a built in ATA or analog telephone adaptor, but bigpipe are still defo great.

Otherwise Spark? maybe? Could be more expensive though

Rudster

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  #1259518 14-Mar-2015 21:48

The issue is the way they mention it on their site that would imply its a shared static ip or similar that wont allow you to access systems from outside of the network.



Rudster

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  #1259522 14-Mar-2015 22:05

Yabanize: Im sure many here would have a different opinion on Snap and find Snap very good.

I have not heard good things about Orcon lately My choice would either be Snap or Bigpipe. 

Snap have their own phone service that you use with their FritzBox routers (a brand which many geekzone users love)

If you went with BigPipe you would need to find a separate VoIP provider and have a router that has a built in ATA or analog telephone adaptor, but bigpipe are still defo great.

Otherwise Spark? maybe? Could be more expensive though


Good point on the VOIP. We are currently using a Netgear DGND3700 (N600) which supports fiber through ethernet. May have to swap it for something else though we tend to use exclusivly ASUS or Netgear high end routers.

Snap i can not see any mention of offering static IP's and is overpriced compared to bigpipe so wont work and Spark as I mentioned before is overpriced, no unlimited data and slower speed.

DarkShadow
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  #1259523 14-Mar-2015 22:06
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Rudster: The issue is the way they mention it on their site that would imply its a shared static ip or similar that wont allow you to access systems from outside of the network.


Your options for IP addresses on Bigpipe:

-CGNAT. can't access your computers from outside. multiple connections share one address. address will change. free.
-Static IP. can access your computer from outside. one address per connection. fixed address. $45 fee

tdgeek
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  #1259524 14-Mar-2015 22:08
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Static with Spark is being worked through.  It is not no. 

 
 
 
 

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Yabanize
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  #1259525 14-Mar-2015 22:11
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Rudster:
Yabanize: Im sure many here would have a different opinion on Snap and find Snap very good.

I have not heard good things about Orcon lately My choice would either be Snap or Bigpipe. 

Snap have their own phone service that you use with their FritzBox routers (a brand which many geekzone users love)

If you went with BigPipe you would need to find a separate VoIP provider and have a router that has a built in ATA or analog telephone adaptor, but bigpipe are still defo great.

Otherwise Spark? maybe? Could be more expensive though


Good point on the VOIP. We are currently using a Netgear DGND3700 (N600) which supports fiber through ethernet. May have to swap it for something else though we tend to use exclusivly ASUS or Netgear high end routers.

Snap i can not see any mention of offering static IP's and is overpriced compared to bigpipe so wont work and Spark as I mentioned before is overpriced, no unlimited data and slower speed.


Snap do static for $10 a month

Spark do have unlimited data, Their Fibre plan is 100/50 and its 139 with a landline or 119 naked

Snap is $109 for unlimited 100/20 with home phone

Rudster

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  #1259536 14-Mar-2015 22:53

Yabanize:
Rudster:
Yabanize: Im sure many here would have a different opinion on Snap and find Snap very good.

I have not heard good things about Orcon lately My choice would either be Snap or Bigpipe. 

Snap have their own phone service that you use with their FritzBox routers (a brand which many geekzone users love)

If you went with BigPipe you would need to find a separate VoIP provider and have a router that has a built in ATA or analog telephone adaptor, but bigpipe are still defo great.

Otherwise Spark? maybe? Could be more expensive though


Good point on the VOIP. We are currently using a Netgear DGND3700 (N600) which supports fiber through ethernet. May have to swap it for something else though we tend to use exclusivly ASUS or Netgear high end routers.

Snap i can not see any mention of offering static IP's and is overpriced compared to bigpipe so wont work and Spark as I mentioned before is overpriced, no unlimited data and slower speed.


Snap do static for $10 a month

Spark do have unlimited data, Their Fibre plan is 100/50 and its 139 with a landline or 119 naked

Snap is $109 for unlimited 100/20 with home phone


Sorry i was on the business site for spark by mistake. 

For what we need (6 people plus a business) anything less than 200 down we will bottleneck with day to day peak usage. Heavy usage household.


Rudster

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  #1259537 14-Mar-2015 22:54

DarkShadow:
Rudster: The issue is the way they mention it on their site that would imply its a shared static ip or similar that wont allow you to access systems from outside of the network.


Your options for IP addresses on Bigpipe:

-CGNAT. can't access your computers from outside. multiple connections share one address. address will change. free.
-Static IP. can access your computer from outside. one address per connection. fixed address. $45 fee


If that is correct then Bigpipe has a new customer.

Ill just wait for confirmation if they see this

nakedmolerat
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  #1259539 14-Mar-2015 23:32
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Rudster:  Sorry i was on the business site for spark by mistake. 

For what we need (6 people plus a business) anything less than 200 down we will bottleneck with day to day peak usage. Heavy usage household.



you should be looking at business plan. afaik, bipipe does not cater for businesses.

you might find the email support will not be excellent for a business use.

Yabanize
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  #1259546 15-Mar-2015 00:32
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nakedmolerat:
Rudster:  Sorry i was on the business site for spark by mistake. 

For what we need (6 people plus a business) anything less than 200 down we will bottleneck with day to day peak usage. Heavy usage household.



you should be looking at business plan. afaik, bipipe does not cater for businesses.

you might find the email support will not be excellent for a business use.


The general opinion on here is that Big Pipe's email support is pretty good, but maybe not business grades.
But yeah the only real difference is business plans have uptime guarantees and possibly better support.

BigPipe will be good for you, You'll just need to find a VoIP provider like 2talk and voip phones/routers with ATA's/ATA's

 
 
 

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Rudster

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  #1259548 15-Mar-2015 00:52

nakedmolerat:
Rudster:  Sorry i was on the business site for spark by mistake. 

For what we need (6 people plus a business) anything less than 200 down we will bottleneck with day to day peak usage. Heavy usage household.



you should be looking at business plan. afaik, bipipe does not cater for businesses.

you might find the email support will not be excellent for a business use.


Directly from Bigpipes site

 Our product is designed for residential customers. Bigpipe is not suitable for business purposes. Be aware that we do not provide a business grade service. If you need broadband with guaranteed uptime or other SLAs, we can't offer that.


 Bigpipe is only suitable for residential purposes. It isn't intended for commercial/business use, for running server farms from home or stuff like that. If you need to do something like that Bigpipe is not for you. Try a business grade connection from another provider.


Due to the size and nature of the business (From home business) a business plan is not only overly expensive (Cost of unlimited business broadband each month is more than the value of the business itself) Needless to say a business plan wont give the us a residence on a residential property what we need while also being overkill for a business that might use 20GB's worth of data.

We run our own email server and the data threw put of that server is minimal and only requires a static ip. The email server is primarily for private emails.

The network will be for a heavy use household for things from lightbox, netflix, youtube, gaming and game streaming plus the usual internet usage that 6 people including 4 students would do.

tkr001
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  #1259596 15-Mar-2015 10:52
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Bigpipe does static public ip addresses. I have one and it works fine. As has been said one time $45 charge.

michaelmurfy
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  #1259617 15-Mar-2015 11:52
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All providers provide a best effort service and BigPipe will be fine for you. I would however recommend moving to something like Office 365 for email.




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BigPipeNZ
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  #1259906 15-Mar-2015 22:04
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just to officially confirm what others have said 

1) yes, our static IP is also public.
2) You will be on a residential connection with residential support - that means (just like all other residential ISPs) there is no guarantee of uptime or service restoration. If you're running a business from home, but use a residential service, then I strongly recommend you invest in a decent 4G hotspot to use in case of outages.
3) for voice, yes we can leave the copper connected if you request it. BUT sometimes with UFB this is not possible as the copper may need to be removed to put the fibre in (It's very rare, but has been known to happen)  
4) If you want to use VOIP then you'll need to organise and configure that yourself.




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