Draytek 130 & BigPipe

Forums › Spark New Zealand (including Skinny and BigPipe) › Draytek 130 & BigPipe

stevenz

2802 posts

Uber Geek

#168521 17-Mar-2015 09:32

Workmate is trying to get his BigPipe connection working using an old Draytek Vigor 130 modem of mine which was working with Telecom\Spark perfectly well a couple of months ago, he's able to get a VDSL connection and an IP address, but no traffic is getting beyond BigPipe's gateway (210.54.38.193). They insist that it's a configuration problem at his end, we're not so sure.

We've tried factory resetting the unit & reconfiguring as per their instructions.
Plugging a laptop directly into the modem (taking a router out of the equation).
Have tried with & without username\passwords.

He gets a VDSL connect rate of 37Mbps/10Mbps, and DHCP allocates an IP and DNS servers correctly.

Has anyone else got a working config for a VG130 that they could screenshot?

@KnightNZ

slingynz

154 posts

Master Geek

#1260823 17-Mar-2015 10:23

https://www.bigpipe.co.nz/#/support/modem-guide/draytek-vigor130-vdsl2-adsl2-2-modem

I followed those instructions and it works for me

stevenz

2802 posts

Uber Geek

#1260829 17-Mar-2015 10:32

Yeah, those are the instructions that we used, which is what makes us suspect that the issue is in fact something at their end despite their claims to the contrary.

@KnightNZ

richms

28168 posts

Uber Geek

Trusted

Lifetime subscriber

#1260851 17-Mar-2015 10:51

Ok, so just plug in another modem and see what happens. Since they dont have any auth etc you shouldnt need to touch anything on it.

Richard rich.ms

stevenz

2802 posts

Uber Geek

#1260877 17-Mar-2015 11:12

Was hoping it wouldn't come to that as that involves buying another modem, but I don't see what choice we have.

@KnightNZ

NonprayingMantis

6434 posts

Uber Geek

#1260882 17-Mar-2015 11:16

can you borrow another VDSL modem to test with?

(worst case you could buy one off trademe, then sell it again)

Have you asked for a static IP? Could be misconfigured maybe at their end?

stevenz

2802 posts

Uber Geek

#1260897 17-Mar-2015 11:25

Yeah, might see if he can get a cheap one from TM, may be useful as an emergency backup if nothing else.

A static IP had been requested so it's entirely possible that's got something to do with it.

@KnightNZ

BigPipeNZ

1170 posts

Uber Geek

Trusted

BigPipe

#1260914 17-Mar-2015 11:44

Hi, can you PM me the email address of the customer please, and I'll take a look from our end and see what's up.

cheers.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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stevenz

2802 posts

Uber Geek

#1261093 17-Mar-2015 14:31

Thanks team, all has been sorted now! (Some sort of static IP oddness apparently).

@KnightNZ