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stevenz

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#168521 17-Mar-2015 09:32
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Workmate is trying to get his BigPipe connection working using an old Draytek Vigor 130 modem of mine which was working with Telecom\Spark perfectly well a couple of months ago, he's able to get a VDSL connection and an IP address, but no traffic is getting beyond BigPipe's gateway (210.54.38.193). They insist that it's a configuration problem at his end, we're not so sure.

We've tried factory resetting the unit & reconfiguring as per their instructions.
Plugging a laptop directly into the modem (taking a router out of the equation).
Have tried with & without username\passwords.

He gets a VDSL connect rate of 37Mbps/10Mbps, and DHCP allocates an IP and DNS servers correctly.

Has anyone else got a working config for a VG130 that they could screenshot?




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slingynz
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  #1260823 17-Mar-2015 10:23
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stevenz

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  #1260829 17-Mar-2015 10:32
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Yeah, those are the instructions that we used, which is what makes us suspect that the issue is in fact something at their end despite their claims to the contrary.






richms
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  #1260851 17-Mar-2015 10:51
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Ok, so just plug in another modem and see what happens. Since they dont have any auth etc you shouldnt need to touch anything on it.




Richard rich.ms



stevenz

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  #1260877 17-Mar-2015 11:12
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Was hoping it wouldn't come to that as that involves buying another modem, but I don't see what choice we have.





NonprayingMantis
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  #1260882 17-Mar-2015 11:16
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can you borrow another VDSL modem to test with?

(worst case you could buy one off trademe, then sell it again)

Have you asked for a static IP? Could be misconfigured maybe at their end?


stevenz

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  #1260897 17-Mar-2015 11:25
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Yeah, might see if he can get a cheap one from TM, may be useful as an emergency backup if nothing else.

A static IP had been requested so it's entirely possible that's got something to do with it.





BigPipeNZ
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  #1260914 17-Mar-2015 11:44
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Hi,  can you PM me the email address of the customer please, and I'll take a look from our end and see what's up.

cheers.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


 
 
 

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stevenz

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  #1261093 17-Mar-2015 14:31
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Thanks team, all has been sorted now! (Some sort of static IP oddness apparently).




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