authentication. not working? but wifi is ready.....

Forums › Spark New Zealand (including Skinny and BigPipe) › authentication. not working? but wifi is ready.....

equilor11

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#171440 18-Apr-2015 09:43

i got a naked broadband from spark. they turned it on within an hour and im wondering if they really did.

well i know they kind of. i got the modem delivered. as the store said i could not buy and put on phone even though i was told on the phone i could...

anyways the only button showing that is working is the wifi. i rang up and got a silly lady who didnt understand me, that all she asked was if the dsl button was on which it wasnt.

i have restarted. my issue is it is ready to go but its not accepting the pw or the username.

what can i do im trying to do some research we tried both sockets and neither worked.

trying my home modem this afternoon but i have lost 3 days due to this not working

i really want my wifi!

any help appricated im sorry if i have not said it cleary i just need .authentication.. but the pw i got isnt working

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#1286709 18-Apr-2015 09:51

your posts is not all that clear, if English isn't your first language then you need to take your time trying to explain it and try and use the correct termonology

also by button you might Light/led?

what modem, what technology (ADSL, VDSL, UFB)

equilor11

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#1286753 18-Apr-2015 11:47

its the new one from spark. the only modem aparently...

sorry im not good at english

the dsl blinks and then disapears. i only have the wifi button and it does not accept my pw i think this happened to me before when the technician rushed his job and didnt turn on the right button
they did it within the hour of me calling them and i new there would be a problem sadly there is.

the technician has to push a button i think thats why

now i have to buy another wifi pack while waiting it is so not fair

Jase2985

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#1286771 18-Apr-2015 12:11

its still not making any sense

and you still have said what equipment you are using

no one will be able to help you if you cant properly describe what it happening or provide all the info.

equilor11

30 posts

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#1286772 18-Apr-2015 12:13

why bother replying if you dont understand me?

i would delete but idk how to delete ok?

dont be so mad at me! just ignore if you cant help ok.

Jase2985

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#1286776 18-Apr-2015 12:19

because im trying to help you explain yourself better, because if i cant understand you i doubt many others will be able to.

im trying to help you. if you cant help us we cant help you.

what modem, what technology (ADSL, VDSL, UFB)

coffeebaron

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#1286801 18-Apr-2015 13:24

DSL light usually should be solid, not flashing, off, flashing, off etc. I suspect no DSL sync. Do you have other jack points around the home you can try. You need a solid DSL light before you will get any further.

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#1286888 18-Apr-2015 17:17

The supplied modem doesn't need to have a password entered so not sure where or why you're doing this?

Can you confirm if you have moved to Spark from another provider, or if this is a new connection?

I take it that as you're talking of a DSL light, that this is ADSL or VDSL, and not Fibre?

The WiFi light being on has nothing to do with your broadband connection. It's the DSL light that needs to be on, constantly and not flashing.

If this is a new connection for VDSL, there should also be a technician visiting to install a master splitter and separate jackpoint for the modem.

equilor11: now i have to buy another wifi pack while waiting it is so not fair

I think you mean buy another mobile data pack. ;-)

Jase2985 isn't mad at you. We need more information to help. Please help us to help you equilor11.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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cbrpilot

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#1287000 18-Apr-2015 21:35

Just a small note to all, you MUST have a username and password in your modem/RGW. If you do not you will not get service.
Doesn't particularly matter what they are (so long as you don't put any funky characters in it), but they MUST NOT be blank.

Sounds like the OP has a no DSL issue though ....

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#1287011 18-Apr-2015 21:44

But the info in the OP and subsequent posts indicates the modem is supplied by Spark though.

The modem supplied by Spark already has the username/password set. There is no need for user interaction here. Plug and play.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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lNomNoml

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#1287061 19-Apr-2015 01:36

Authentication not working is sometimes caused my your WI-FI device not supporting the security encryption that the modem is using.

It's not easy for me to tell you what to do as I don't think you will be able to follow it through, you need to connect the modem to your laptop with the network cable, then test if you have internet, if you do then you need to log into the modem and change it's WI-FI security password and/or security encryption.

If you connect the modem to your laptop with a network cable and you still don't have internet then you first need to sort that out which is most likely your problem give that you have said the DSL light it's solid green and is blinking which usually indicates the modem is trying to sync to the exchange.

If you can post a picture of the setup you have, with the lights in the front and the back or under the modem showing the model number and brand.

Batman

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#1287073 19-Apr-2015 07:00

I had that problem.

I had to factory reset the modem. Then broadband worked.

Try factory reset. If it didn't work you haven't lost much.

robjg63

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#1287086 19-Apr-2015 08:59

Your question is not clear, but...

You do realize that your modem has to connect to the ADSL service first?
This is why people have been asking you about this.

Secondly, once the router has connected to the internet, you need to connect your wireless device(s) to the wifi in order to access the internet.

Can you confirm what lights are showing on the router?

On reading your email i strongly suspect your question is actually:
"I have a new spark supplied wifi router" how can i find the details to log on to it's wifi ie what is the ssid and wireless password?"

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andrewNZ

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#1287087 19-Apr-2015 09:05

robjg63:On reading your email i strongly suspect your question is actually:
"I have a new spark supplied wifi router" how can i find the details to log on to it's wifi ie what is the ssid and wireless password?"

If that is the question, isn't it usually on the bottom of the modem?
or did they stop doing that.

Jase2985

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#1287093 19-Apr-2015 09:17

andrewNZ:
robjg63:On reading your email i strongly suspect your question is actually:
"I have a new spark supplied wifi router" how can i find the details to log on to it's wifi ie what is the ssid and wireless password?"

If that is the question, isn't it usually on the bottom of the modem?
or did they stop doing that.

or on a card supplied with the modem

Batman

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#1287095 19-Apr-2015 09:31

ah, the mods should change the question to "how do I connect to wifi on new Spark router" ...

and maybe edit the original post to "new naked broadband connection with spark. I'm not sure if the connection is working. I also cannot get the router to accept my wifi password. help"

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