I am moving house tomorrow and I am already with BigPipe, and I am paid up until early May, and I have already disconnected my previous broadband and moved out, and I am trying to find out what I need to do to sign up at a new property.
The new house has DSL (no VDSL, that will be a drop from the 45/10!) and is also the UFB zone. However due to the time UFB can take, I want to get DSL first, then move to UFB (the house is subdivided, plus its an overhead run). However I need to know:
* As I am an 'existing' customer, how do I request a connection? The website only handles new (to BigPipe) customers, and as I have already moved out of the old house, its not a transfer (I could be wrong)
* What happens to the credit I have on my account? Is it tranferred over and hence my payment dates stay the same?
I have asked BigPipe, however the second point of this post is there response times, currently sitting at 718 minutes for account queries! That's 12 hours! I have never seen it that high. And they are taking that long to reply. Has something changed at BigPipe?
I also feel I will be visited by Coffeebaron again soon, I will have to see what I can get out of the DSL connection. It doesn't look like a master splitter has been installed.