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Topic # 173353 20-May-2015 14:02
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Slightly confused by the new Spark UFB plans. After reading thread about the new 200/20 plans I had a look at Sparks website and noticed my current plan, 30/10 80GB is $5 a month cheaper there than what I'm currently paying.

I started the online process to change to that plan and it takes you to a Downer form where you give details of the ONT location etc, which will be for the landline cutover. However, if I just use the change your data tool, will that just change the data for the existing UFB+copper contract? If you complete the Downer form and following steps would that be a 12 month contract?

Are the new UFB plan prices only for those with the new fibre VOIP landline, and those with copper landline need to actively sign up to have the cheaper rates?

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Spark NZ

  Reply # 1308591 20-May-2015 16:08
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Hi Jonb, hopefully some quick answers:
The new pricing and speeds are only available to customers on the Fibre Landline construct.  Those with the copper landline + Fibre BB will need to go through the Downers forms to get changed over.  Certainly if you change speeds during the changeover, then yes you would be recontracted.  I'm uncertain if this applies to staying on the same speeds - best give us a call or use the online chat on our website to answer that one (this is not an official Spark channel here at GZ and I won't pretend that those of us on here have all the answers).

Hope that helps.




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