Roaming charges on skinny - why am I charged for calls I let go to voice mail?

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Forums › Spark New Zealand (including Skinny and BigPipe) › Roaming charges on skinny - why am I charged for calls I let go to voice mail?

openmedia

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#173512 26-May-2015 09:46

So I've now seen this happen with two different countries, and wondered if this is normal as I can't see it in the T&Cs

If I'm in OZ or Fiji I'm charged $1 a minute to incoming calls. The problem is I'm also charged $1 for all calls that end up on voicemail or where I cancel the call on my phone.

Anyone else experienced this?

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

kiwiharry

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#1311851 26-May-2015 10:15

It's normal.

You get charged up to 2 minutes max.

http://support.skinny.co.nz/app/answers/detail/a_id/199/~/voicemail-charges

If you can't laugh at yourself then you probably shouldn't laugh at others.

freitasm

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#1311852 26-May-2015 10:15

This is how it works as you are charged for calls to "return" to your home country...

openmedia

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#1311881 26-May-2015 10:58

Never had this happen when roaming on Vodafone / 2Degrees / Spark.

It would be good to highlight it. Just had my house alarm go off and ring me 12-15 times before we managed to reset it.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

freitasm

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#1311888 26-May-2015 11:04

It happens on these other operators too but I am told some may zero rate the return leg of the call.

SaltyNZ

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#1311912 26-May-2015 11:37

openmedia: Never had this happen when roaming on Vodafone / 2Degrees / Spark.

It would be good to highlight it. Just had my house alarm go off and ring me 12-15 times before we managed to reset it.

It doesn't happen on 2degrees because we don't allow late call forwards (the ones that happen after phone has begun to ring) to voicemail while international roaming. Early call forwards - phone off, or unconditional divert to voicemail - don't cause the call to be switched to the international network, so those ones are OK, and don't cost you any money.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

openmedia

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#1312110 26-May-2015 15:49

Interestingly I was still being charged when the phone was switched off.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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