ARIA 24ip PABX - Call Accounting

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signz

95 posts

Master Geek

Topic # 17428 26-Nov-2007 21:21

Hi

Any Call Acccounting experts out there?

I have an Aria 24ip installed and all is good. Two trunks to Telecom, two to VOIP.

I was setting up call accounting and found a way to enable SMDR to get the PABX to dump the call detail out the serial port, found a good, inexpensive bit of software to log the data directly to my SQL database. Had my programmer knock up a small app to decode and import the data.

99% complete.

The one missing piece is call duration. I get duration on Incoming calls but all outgoing calls are at a duration of 00:00:00.

Am I missing something? Is it relying on call charge data from Telecom or something? It gets 00:00 whether calling via Telecom of VOIP lines so no difference there. I have set a "cost per pulse" and this doesn't help.

Dale

sbiddle

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Biddle Corp

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Reply # 97014 26-Nov-2007 21:30

Have you tried contacting Atlas Gentech to speak to one of their Aria experts?

Just out of curiosity are you using ATA's for the VoIP lines or do you have the H.323 module installed?

signz

95 posts

Master Geek

Reply # 97065 27-Nov-2007 07:34

Yes, I have asked my dealer to look into it ...

I'm using a Linksys PAP2T with connections via MyNetFone NZ & AU (one each .. basically outgoing via NZ and incoming via AU).

Dale

chchmjr

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Master Geek
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Reply # 97069 27-Nov-2007 08:23

Cost per pulse is not used in NZ. There may be a setting to start call timing when answer supervision (reversal) is received. If you are not getting the reversal (check with Telecom or put a multimeter across the line) you can usually turn answer supervision off and the switch will start timing after a set time regardless even if the call is not answered.

signz

95 posts

Master Geek

Reply # 97070 27-Nov-2007 08:25

Ahhh ... a lead !

Many thanks ... will look at the options.

Dale

old3eyes

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Reply # 97080 27-Nov-2007 08:57

On telco lines have you got "reversal on answer" set in the PBX and via the carrier??

Regards,

Old3eyes

signz

95 posts

Master Geek

Reply # 97099 27-Nov-2007 10:37

old3eyes: On telco lines have you got "reversal on answer" set in the PBX and via the carrier??

I have the technical programming manual for the PABX and it does not mention anything like reverse, reversals etc. or the delay that chchmjr mentioned. As for Telecom side ... no idea. Crappy exchange which can't even support "Divert on Busy" so anything is possible.

At least I now know the correct questions to ask when the PABX supplier calls ...

Forewarned makes a big difference when talkig about unfamiliar territory.

Ta

DS