I have an Aria 24ip installed and all is good. Two trunks to Telecom, two to VOIP.
I was setting up call accounting and found a way to enable SMDR to get the PABX to dump the call detail out the serial port, found a good, inexpensive bit of software to log the data directly to my SQL database. Had my programmer knock up a small app to decode and import the data.
99% complete.
The one missing piece is call duration. I get duration on Incoming calls but all outgoing calls are at a duration of 00:00:00.
Am I missing something? Is it relying on call charge data from Telecom or something? It gets 00:00 whether calling via Telecom of VOIP lines so no difference there. I have set a "cost per pulse" and this doesn't help.
Cost per pulse is not used in NZ. There may be a setting to start call timing when answer supervision (reversal) is received. If you are not getting the reversal (check with Telecom or put a multimeter across the line) you can usually turn answer supervision off and the switch will start timing after a set time regardless even if the call is not answered.
old3eyes: On telco lines have you got "reversal on answer" set in the PBX and via the carrier??
I have the technical programming manual for the PABX and it does not mention anything like reverse, reversals etc. or the delay that chchmjr mentioned. As for Telecom side ... no idea. Crappy exchange which can't even support "Divert on Busy" so anything is possible.
At least I now know the correct questions to ask when the PABX supplier calls ...
Forewarned makes a big difference when talkig about unfamiliar territory.
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