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Forums › Spark New Zealand (including Skinny and BigPipe) › Three feel at home using Spark
gehgood

29 posts

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#175172 19-Jun-2015 22:13
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Hi

My mum is over visiting from the UK using a three feel at home Sim.

Although the phone connects to spark it doesn't seem to be connecting to the data network. Has anyone else experienced any issues with this. She's using a samsung galaxy s5 on lollipop.

Cheers

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whitecd
40 posts

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  #1328135 19-Jun-2015 22:43
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3 and other overseas mobile operators have Roaming turned off/barred as a default if you purchased your phone/sim after July 2010.

Best calling there helpdesk number +44 7782 333 333. You can also activate roaming on your 3 account. 



gehgood

29 posts

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  #1328404 20-Jun-2015 17:18
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Hi

Roaming is set on, but still no luck...

hamish225
1418 posts

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  #1328461 20-Jun-2015 19:30
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maybe try a different APN? I wouldn't know what ones to try but someone else might.




*Insert big spe*dtest result here*



old3eyes
9119 posts

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  #1328573 21-Jun-2015 08:52
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What bands does 3 use in the UK??




Regards,

Old3eyes

andyb
236 posts

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Spark NZ

  #1328604 21-Jun-2015 11:14
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She need to contact her provider so they can troubleshoot and if required engage Spark to investigate and resolve.




andyb

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