Fibre and Enable

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MrRex

34 posts

Geek

#175222 22-Jun-2015 11:18

Has anyone recently signed up for fibre in Christchurch?

Signed up more than a month ago, got a confirmation email saying someone from Enable will be in contact within 5 days.

Just wanting to know if there's that much of a delay for new installations. Should we have receive a wireless router from Spark aswell by now?

Goosey

2829 posts

Uber Geek

Subscriber

#1329120 22-Jun-2015 11:35

Are you in an established area or a new sub division?
Any consenting issues i.e. are you down a ROW, will they need to dig up your driveway etc?

I'm assuming your order is tracking on par with timings (give a search of the other threads people have started etc).

Wheelbarrow01

1723 posts

Uber Geek

Trusted

Chorus

#1329271 22-Jun-2015 13:39

Enable work slightly different to Chorus in the following ways:

When Spark (or any RSP) order a fibre product with Chorus, any progress updates as your order goes through the consent/design/build/confirmation stages are fed back to the RSP as they occur. These updates are then generally relayed to the end customer by the RSP. The same goes for when the installation date is confirmed.

However Enable look after their process end to end. The job gets submitted to Enable, and they keep the end customer updated directly. The RSP generally only gets advised when the installation is actually complete.

I do know there is currently a backlog with orders passing through Spark's provisioning teams which has led to some delays, however you should have heard something by now I would have thought. Can you please PM me your Spark phone number (if you have one) or your Spark account number? I will have a look to see what the state of play is.

Many thanks,
Simon

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

MrRex

34 posts

Geek

#1329619 22-Jun-2015 23:21

Murphys law, received a text from Enable a few hours after making this thread saying theyd be in contact this week!

darkasdes2

428 posts

Ultimate Geek

#1329628 23-Jun-2015 01:33

I am interested as well to know what the current waiting times are at Enable from order date to installation for a simple installation (No ROWs etc).

MrRex

34 posts

Geek

#1331714 25-Jun-2015 20:34

4 weeks after placing the order was the first contact from Enable, they're coming tomorrow for the first scope then coming back Tuesday week to do the install. Not sure what the delay will be for the last visit